Mattress Delivery Costs in Hong Kong: Stairs, Remote Areas, Setup & Removal
30 Oct 2026
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Quick Answer
Mattress delivery in Hong Kong can be free for an accessible address yet cost more when the team must use stairs, carry the mattress far from the unloading point, arrange a special vehicle or remove your old mattress. Hush Home publishes free standard mattress delivery and in-home setup where its trucks can reach, with HK$100 per staircase floor (or every 10 steps) and HK$380 per old mattress removed under its additional-fee schedule. These charges are separate from the mattress price and depend on the actual delivery conditions.
A useful total-cost question is: 'How much will it cost to deliver, place and dispose of everything at my particular address?' A free-delivery banner answers only part of that question. A cheap mattress with expensive access or removal charges may not be cheaper once the entire order is complete.
Use the published examples below as a checklist, not as an industry price list. A store's basic delivery charge, staircase surcharge and removal charge can be separate line items. IKEA's home-delivery schedule is included as a second retailer example; confirm which service applies to your specific mattress order, especially when online small-order promotions are advertised.
Amounts below are in HK$ and describe the cited retailers' published policies, not a market-wide standard or guaranteed quote for every address.
| 服务提供商 | Published example | What to confirm |
|---|---|---|
| Standard mattress delivery | Hush: HK$0 at truck-accessible addresses | Room placement and booking slot |
| Stairs | Hush: HK$100/floor or every 10 steps; IKEA: HK$50/floor (up to 8 floors) | Actual route, item count, retailer-specific rules |
| Long carry | Hush: 200 m+; published HK$100 per 200 m | Confirm the unusual calculation example in the policy |
| Old mattress removal | Hush: HK$380 per mattress | Collection criteria; donation not guaranteed |
| Saturday bed-frame assembly | Hush: HK$380 per frame (weekday assembly free) | Not a mattress-only setup fee |
| Old frame dismantling/removal | Hush: HK$850 per frame | Different from mattress removal |
| Special vehicle or lifting | Hush: quoted case by case | Photos, dimensions, permission and safety |
| Remote or island delivery | Hush: Monday-morning service for Tung Chung/Discovery Bay/Ma Wan; shipper handover for some islands | Availability and onward shipping responsibility |
Hush's published additional-fee schedule should take precedence over a generic 'free delivery' statement when a special access condition applies. Its long-carry table contains an example that does not map neatly onto a simple 200-metre calculation, so ask customer care to confirm the quote for your unloading distance before paying.
Hush Home Additional Delivery Fees
IKEA Hong Kong Home Delivery Service
Do not confuse doorstep delivery, delivery to the room and installation. A driver leaving a boxed mattress at the building entrance is different from a two-person team taking it into the bedroom, unwrapping it, placing it on the bed and removing the packaging. Ask the retailer to describe each step and identify any excluded services before choosing between quotes.
Hush Home states that its mattress delivery team places the mattress on your bed and removes packaging as part of the standard in-home setup. For Hush Duo Mattress™, however, customers configure the internal firmness inserts themselves; the delivery team does not unzip and rearrange those inserts. Mattress setup must also be distinguished from assembling a separately purchased bed frame.
Hush Home Delivery and Setup FAQ
Stair charges are relevant when a building has no lift or when the mattress will not fit inside the lift. At Hush, the published rate is HK$100 per floor or every 10 stairs, whichever occurs first, for each mattress or bed frame. For one mattress, two chargeable floors would therefore be HK$200 if that is how the route is assessed; for two large items, confirm whether the charges apply to each separately.
IKEA's separate home-delivery schedule currently lists HK$50 per floor for stair-only access, up to eight floors. The rates cannot be transferred from one retailer to another. The number of steps, access through a mezzanine, a split-level lobby or a lift that reaches only part of the building may change how the team assesses the route.
A district name alone does not establish a surcharge. Hush's current FAQ lists a regular free Monday-morning mattress delivery service for Tung Chung, Discovery Bay and Ma Wan, subject to available delivery slots. If you want a different day or a specific time, treat it as a special arrangement and ask for a quote. Do not present a weekly service as daily delivery availability.
South Lantau and outlying islands such as Cheung Chau, Lamma and Peng Chau need different planning. Hush says it can deliver free to a customer-arranged third-party shipper, where its trucks can reach that handover point. The customer's onward shipping, ferry transfer, handling, scheduling and any island doorstep service are separate matters; 'free to the shipper' is not the same as 'free to the island home'.
For a remote delivery, ask for the handover address, who is responsible after transfer, packaging and damage procedures, whether setup is possible and who bears onward transport costs. Confirm these details before ordering a bulky mattress rather than discovering after checkout that you must make your own final-mile arrangement.
A mattress may be able to enter the building but not travel from the unloading point to the unit without extra labour. Hush's published policy lists additional handling for deliveries 200 metres or more from the unloading point, at HK$100 per 200 metres for a mattress or bed frame, with a printed example requiring confirmation. The exact charge should be confirmed for the real route, not estimated from a map alone.
Measure the lift door and cabin, corridor turns, staircase width and bedroom door. A roll-packed mattress may solve one access problem, but not every mattress is delivered rolled: Hush says its Organic Mattress™ is delivered flat, while other models may arrive flat or rolled. Never assume the delivery crew can bend, compress or lift a mattress through a window without a special arrangement.
Where a balcony or window lift, smaller vehicle or other special handling is needed, Hush publishes 'case by case' rather than a universal flat price. Send photographs and measurements in advance so feasibility and safety can be assessed. Confirm building-management permission where required.
Old-mattress removal is not automatically free. Hush's published removal charge is HK$380 per mattress. The company's additional-fee page says donation may be arranged if the old mattress meets the charity's conditions; it does not guarantee that every collected mattress will be donated, recycled or reused. Ask about cleanliness, infestation, access and whether the service must be booked with the new mattress.
A bed frame is a separate item. Hush publishes HK$850 per bed frame for disassembly and removal, while some unusual furniture may need a separate quote. Do not use the HK$380 mattress-removal price to budget for dismantling a hydraulic or built-in bed. IKEA's separate old-furniture service also has purchase and same-category eligibility conditions.
IKEA Old Furniture Disposal Service
If you already own a suitable bed frame, the key mattress service may simply be delivery, unpacking and placement. If a new frame arrives too, ask whether assembling it is included and whether the crew can handle both items in a single appointment. A free mattress setup does not automatically waive charges for assembling a bed frame on a non-standard day.
Hush currently publishes free weekday bed-frame assembly and HK$380 per bed frame for Saturday assembly. A Saturday mattress-only delivery is not the same as Saturday bed-frame assembly. The applicable date, district and availability still require confirmation; do not assume a Saturday assembly slot is always available.
Under Hush's published rates, the illustrative additional cost is HK$200 for two chargeable stair floors plus HK$380 for one old-mattress removal, or HK$580 in all. Standard mattress delivery and setup remain free if the address qualifies; this example excludes any special vehicle, long carry or other charges. Confirm how the actual stair route is counted.
If the address is accessible and the order includes one bed frame requiring Saturday assembly, the published assembly surcharge is HK$380 for that frame. Add optional removal, stairs or special delivery only if relevant. Do not add a bed-frame assembly fee to a mattress-only order simply because it is delivered on Saturday.
Record the exact mattress model and dimensions; verify whether it is shipped flat or rolled; measure the lift and stair turns; state the number of flights and steps; confirm where the truck can unload; ask about the district's available delivery day; quote removal and frame assembly separately; and request the total, payment method and rescheduling terms in writing. Take photos of any difficult access point rather than relying on the address alone.
Ask about failed-delivery or last-minute changes before the appointment. Hush's additional-fee page lists HK$380 per item for same-day cancellation, redelivery or rescheduling under the specified circumstances. Its English and Chinese FAQ wording about some rescheduling charges is not fully consistent; obtain the terms for your actual order rather than relying on an isolated sentence.
Not universally. Hush offers qualifying standard mattress delivery and setup free where its trucks can reach; difficult access, remote onward transport and optional services may cost extra. Other retailers use different delivery fee structures.
The published rate is HK$100 per floor or every 10 steps, whichever occurs first, for each mattress. Confirm the actual staircase route and item count before finalising the quotation.
Hush lists a free weekly Monday-morning service for Discovery Bay, Tung Chung and Ma Wan, subject to booking availability. Requests outside the regular schedule can need special arrangements and extra fees.
Hush says its mattress service includes placement on the bed and packaging removal. Ask other retailers whether the quoted option is doorstep, room-of-choice or setup delivery. For Hush Duo, configuration of the internal inserts remains the customer's task.
Hush lists HK$380 per old mattress. Book in advance and confirm that your old mattress meets collection conditions. Possible donation depends on acceptance criteria; it is not guaranteed.
Send the lift and corridor measurements to the seller. Depending on the model and site, the solution may involve stairs or special handling, each with different charges. Do not assume a flat-delivered mattress can be rolled after purchase.
Hush publishes a HK$380 Saturday assembly surcharge per bed frame, while weekday bed-frame assembly is listed as free. A mattress-only setup is a separate service; confirm the booking's eligibility and available schedule.
Special arrangements may be possible. Hush offers free delivery to a customer-arranged third-party shipper at a reachable handover point for certain islands, but final-mile and island doorstep arrangements are separate. Ask who bears those costs.
Before buying a mattress in Hong Kong, request an itemised delivery quote—not just a delivery date. The meaningful total includes the actual address, stair and lift access, any extra carrying, placement, frame assembly and old-mattress removal. Hush's public schedules are a useful starting point, but a confirmed order-specific quote is the final check.
