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Care Guide

  • The BackSupport Mattress
  • The OnePillow
  • The Miracle Pillow
  • The Luxury Hotel Sheets
  • The All-Season Duvet

The BackSupport Mattress™

We recommend that you rotate your mattress once every 3 months. Mattress tags on the head and foot of your mattress can assist you in identifying which direction to rotate the mattress.

Treat stains as soon as possible, before they set in. If you can treat the stain while it's wet, it will come out more easily. To spot treat, dampen the area and rub in a small amount of mild detergent. Then rinse the area until the suds are gone and let it fully dry before using again. You may want to test the treatment in an inconspicuous area to make sure it doesn't leave a ring.

Do:
· Protect it with mattress protector and bed sheets
· Vacuum your mattress and bed occasionally  to remove dust
· Let it breathe. If you detect an odor, leave your mattress uncovered and well ventilated.
· Use your mattress handles -- that's why they're there!
· Lay it flat when transporting or storing (not on its side)

Don't:
· Allow your mattress to get wet
· Use dry cleaning fluid
· Smoke in bed or place your mattress near an open flame
· Allow children to jump on your mattress
· Flip your mattress -- it should be rotated, not flipped

The OnePillow™

We recommend that you dry clean the outer cover only on an as-needed basis.

Do:
· Protect with a pillow case (and a pillow protector, if you can)
·  Fluff the inner layer and outer cover daily to ensure the filling is full, even. and "airy"
· Dry clean the outer cover (but not the inner layer)
· Tumble dry the outer cover lower than 60° C (but not the memory foam inner pillow)
· Iron lower than 110° C

Don't:
· Wash in water
· Use bleach

The Miracle Pillow™

We recommend that you dry clean the outer cover only on an as-needed basis.

Do:
· Protect with a pillow case (and a pillow protector, if you can)
· Fluff the outer cover daily to ensure the filling is full and even
· Dry clean the outer cover (but not the memory foam inner pillow)
· Tumble dry the outer cover lower than 60° C (but not the memory foam inner pillow)
· Iron lower than 110° C

Don't:
· Wash in water
· Use bleach

The Luxury Hotel Sheets™

We recommend that you wash your sheets once per week or as often as necessary.

Do:
· Machine wash at 50° C using mild liquid detergent
· Tumble dry lower than 60° C
· Use bleach
· Iron

Don't:
· Dry clean

The All-Season Duvet™

We recommend that you dry clean the duvet only on an as-needed basis.

Do:
· Protect with a duvet cover
· Dry clean
· Tumble dry lower than 60° C
· Iron lower than 110° C

Don't:
· Wash in water
· Use bleach

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Mattress Delivery & Setup

Step 1 of 2
Delivery Date Free white-glove delivery within Hong Kong. Please select your preferred time and we'll call you to confirm!
Delivery Time
Timeslot: 9 am - noon
Next
Step 2 of 2
Do you want us to remove your old mattress?Until August 17, this service is offered for free! If your old mattress is in good condition, we will donate it to a local charity that helps those in need find better places to sleep.
Yes
No
No of mattress: 1
Do you want us to carry the mattress up or down any stairs?
Yes
No
Please specify the number of storiesThere will be a labor fee of US$12.00 per story
Story: 1
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