What certifications does the Hush mattress have?
The Hush Mattress is certified by OEKO-TEX® Standard 100 and CertiPUR-US® which means your new mattress is free of harmful chemicals and materials and is 100% safe for you and your loved ones.
What type of testing has been done on the Hush Mattress?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in Hong Kong to ensure the Hush Mattress matches the firmness preferences of Hong Kong sleepers. For more information, please see How We Design Our Products
In addition, independent third party lab tests for durability show that the Hush Mattress does not sag, dip, or get damaged in any meaningful way after a simulated 12 years of use. All Hush Home mattresses come with a 12-year HushCare Warranty
Is the Hush Mattress hypoallergenic and resistant to dust mites??
Yes, completely. All materials in the Hush Mattress are resistant to dust mites and have been developed to have hypoallergenic, antibacterial and antimicrobial properties. You can rest easy knowing you and your loved ones are safe.
Why are mattresses in department stores and retail shops so much more expensive?
Unlike traditional mattress retailers, we sell primarily online. By cutting out expensive showrooms and commission-based sales people, we can offer your a premium mattress at less than ¼ of the price you would pay in a store.
In addition, our 100-Night Trial ensures you’re fully satisfied with your Hush Mattress before you decide to keep it.
For customers who would still like to try the Hush Mattress before placing an order, we welcome you to book an appointment to visit our Causeway Bay showroom where we offer a completely private experience with relaxing music and scents. Please book an appointment here
How do I choose between the Hush Mattress and other mattresses sold online?
Choosing a mattress is an incredibly personal decision. If you are considering the Hush Mattress and another brand's, we want you to make the right choice. We recommend you consider how you sleep, research your options and contact us
to ask any questions. In addition, we welcome you to book an appointment to visit our Causeway Bay showroom where we offer a completely private experience with relaxing music and scents. Please book an appointment here
If you believe our mattress is the right choice for you, you can try it in your own home risk-free for 100 nights before you decide whether you're happy. At the end of the day, we want you to sleep better so it's important to us that you make the right choice!
That said, we are frequently asked how to compare different online mattress brands. We admit it's difficult when different online brands all sell practically the same type of mattress and make the same marketing claims. Although the Hush Mattress is primarily sold online (so we can offer you a lower price), we don't consider the Hush Mattress to be same type of mattress as these bed-in-a-box brands. Our mattress is featured in hotels and employs premium build techniques such as pocket coil technology, EdgeSupport, and hand-tufted comfort layers. For a snapshot of how the Hush Mattress is different, we invite you to check out our Mattress Comparison Guide
I don’t live in Hong Kong. Can I still order the Hush Mattress?
If you are interested in ordering the Hush Mattress outside of Hong Kong, please contact us
and we will provide a price quotation which includes the cost of delivery. Once confirmed, mattress orders outside of Hong Kong cannot be cancelled or refunded. In addition, while our 100-Night Trial is unavailable for these orders, you will of course be protected by our world-class 12-year Hush Care Warranty.
Do you make custom sizes?
Yes, we can custom make your mattress to a specific length and width. Please contact us
and we’re will be happy to provide a price quotation.
Custom orders may incur a lead time of 6 to 8 weeks for delivery, and once confirmed, your order cannot be cancelled or refunded. In addition, while our 100-Night Trial is unavailable for these orders, you will of course be protected by our world-class 12-year HushCare Warranty.
How do I set up my mattress?
You don't have to do anything! Because we offer Free In-Home Setup that will hand-deliver your mattress, set it up on your bed, and (if requested) remove your existing mattress, all you need to do is plop down, get comfortable, and fall asleep.
What type of bed frame or base should I use?
Our Hush Mattress is designed to be used with any flat, stable surface.
We recommend either a flat platform bed, box springs, or a slatted base frame with slats no more than 7 cm apart. Happy sleeping!
Should I flip or rotate my new Hush Mattress?
Our Hush Mattress uses a no-flip design, so no flipping is required. We do recommend that you rotate your new Hush Mattress every 3 months to increase the lifespan of your mattress.
How much weight can the Hush Mattress hold?
We believe in better sleep for everyone. The Hush Mattress has been specially developed to support all shapes, sizes, and weights. Therefore, the Hush Mattress does not have an upper weight limit.
I have specific medical problems. How will the Hush Mattress work for me?
Every medical condition is unique in nature, so it’s difficult to say. We’ve had many, many Hush Home customers notice an immediate relief in back pain, but we’ve also had some report no noticeable difference.
Feel free to speak with a doctor or medical professional about your specific problems.
Can I try the Hush Mattress first before purchasing?
Yes, we love meeting our customers in person! You’re invited to book an appointment to visit our Causeway Bay showroom where you can kick off your shoes, relax, and even take a nap! We offer a completely private experience with relaxing music and scents. Please book an appointment here
Is the Hush Mattress suitable for children?
Yes, the Hush Mattress is perfect for toddlers and adolescents! The pocket coil design offers a supportive, adaptive mattress that promotes proper spinal alignment as children grow up. In addition, the anti-microbial and anti-dust mite properties of the Hush Mattress mean that you can sleep worry-free knowing that your children are falling asleep on the Hush Mattress.
Do you offer a warranty on the Hush Mattress?
Will my new Hush Mattress be delivered in a box?
No, we do not deliver the Hush Mattress in a box. The Hush Mattress employs premium build techniques such as pocket coil technology, EdgeSupport, and hand-tufted comfort layers that should not be squeezed into a box. Trust us, you'll feel the difference!
In addition, we do not "mail" your Hush Mattress. Instead, we offer Free In-Home Setup, where 2 professional movers will hand-deliver your mattress, set it up on your bed, remove any packaging, and (if requested) remove your existing mattress.
We believe our Free In-Home Setup service is the perfect way to start your first night’s rest on a better mattress!
That said, if your lift (or elevator) is too small to fit your new Hush Mattress, we offer a special custom delivery solution (and it's free of charge!). Please contact us
when ordering your mattress and our white-glove delivery service will assist you.
When will my new Hush Mattress be delivered?
We offer Free In-Home Setup as early as the next working day, Monday to Saturday. You may schedule your preferred delivery date during checkout and our delivery team will call you to schedule the delivery time the day before delivery.
During our Free In-Home Setup, 2 professional movers from our white-glove delivery service will hand-deliver your mattress, set it up on your bed, remove any packaging, and (if requested) remove your existing mattress.
How does the Free In-Home Setup service work?
We offer a Free In-Home Setup of your new Hush Mattress anywhere in Hong Kong. Here’s how it works:
Step 1: You choose a convenient delivery date. You may select any date as early as the next day, Monday to Saturday.
Step 2: On the day before delivery, we call you to schedule a delivery time.
Step 3: When we arrive at your home, we set up your new mattress on your bed, hand-deliver any other Hush Home® products you ordered, remove any packaging and (if requested) remove your old mattress.
Step 4: Voila! You can immediately fall asleep.
Do you deliver the Hush Mattress to remote areas in Hong Kong?
Yes we do! There will be an extra charge for delivery to outlying islands, South Lantau, Discovery Bay and Ma Wan. (Please note that orders to Discovery Bay and Ma Wan will be delivered on Wednesday of each week.)
Please contact us
when placing the order.
Will you remove my existing mattress?
Yes, we offer removal services at cost as part of our Free In-Home Setup in Hong Kong.
If your used mattress is in good condition, we will make sure your mattress is donated to a local charity supporting men, women, and children that are in need of a better place to sleep. Otherwise, we will send your used mattress to a professional recycling service.