What certifications does the mattress have?
All our mattresses are certified by OEKO-TEX® Standard 100 and CertiPUR-US® which means each mattress is free of harmful chemicals and materials and is 100% safe for you and your loved ones.
What type of testing has been done on your mattress?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in Hong Kong to ensure our mattress matches the firmness preferences of Hong Kong sleepers. For more information, please see How We Design Our Products
In addition, independent third party lab tests for durability show that our mattress does not sag, dip, or get damaged in any meaningful way after a simulated 12 years of use. All Hush Home mattresses come with a 12-year HushCare Warranty. [include link]
Is your mattress hypoallergenic and resistant to dust mites??
Yes, completely. All materials in the mattress are resistant to dust mites and have been developed to have hypoallergenic, antibacterial and antimicrobial properties. You can rest easy knowing you and your loved ones are safe.
Why are mattresses in department stores and retail shops so much more expensive?
Unlike traditional mattress retailers, we sell primarily online. By cutting out expensive showrooms and commission-based sales people, we can offer your a premium mattress at less than ⅓ of the price you would pay in a store.
In addition, our 100-Night Guarantee ensures you’re fully satisfied with your mattress before you decide to keep it.
How do I choose between your mattress and other mattresses sold online?
Choosing a mattress is an incredibly personal decision. If you are considering our mattress and another brand's, we want you to make the right choice. We recommend you consider how you sleep and research your options and email any questions to us at email@example.com. If you believe our mattress is the right choice for you, you can try it in your own home risk free for 100 nights before you decide whether you're happy. At the end of the day, we want you to sleep better so it's important to us that you make the right choice!
(That said, we are frequently asked how to compare different online mattress brands. We admit it's difficult when different online brands all sell practically the same type of mattress and make the same marketing claims. Although our mattress is primarily sold online (so we can offer you a lower price), we don't consider our mattress to be same type of mattress as these bed-in-a-box brands. Our mattress is featured in hotels and employs premium build techniques such as pocket coil technology, EdgeSupport, and hand-tufted comfort layers. For a snapshot of how our mattress is different, we invite you to check out our Mattress Comparison Guide
Will my mattress be delivered in a box?
No, because our mattresses employ premium build techniques such as pocket coil technology, EdgeSupport, and hand-tufted comfort layers, we do not roll the mattress into a box. This is a good thing -- trust us, you’ll feel the difference.
In addition, rather than deliver your mattresses to you via a courier, we use a white-glove delivery service in Hong Kong that will hand-deliver your mattress, install it, and (if requested) remove your existing mattress.
When will my mattress be delivered?
Our mattress can be delivered free as early as the next working day, Monday to Saturday. You may schedule your preferred delivery date and time during checkout.
How does your free white-glove delivery work?
We offer a free white-glove delivery service for your mattress anywhere in Hong Kong. Here’s how it works:
Step 1: When you place an order, we’ll ask you your preferred delivery time. You can schedule any convenient time slot as early as the next working day, Monday to Saturday: 9AM - noon, noon - 3PM, or 3PM - 6PM.
Step 2: Once we receive your order, we’ll give you a call to confirm your delivery time and any special instructions.
Step 3: On your delivery date, we call you in advance to let you know we’re on our way.
Step 4: When we’re at your home, we set up your new mattress for you. We can even remove your old mattress. Voila! You can immediately fall asleep.
Do you deliver your mattress to remote areas in Hong Kong?
Yes we do. There will be an extra charge for delivery to outlying islands, South Lantau and Discovery Bay. Please email us at firstname.lastname@example.org when placing the order.
Will you remove my existing mattress?
Yes, we offer removal services at cost as part of our white-glove delivery service in Hong Kong.
If your used mattress is in good condition, we will make sure your mattress is donated to a local charity supporting men, women, and children that are in need of a better place to sleep. Otherwise, we will send your used mattress to a professional recycling service.
I don’t live in Hong Kong. Can I still order your mattress?
Currently, we offer our free white-glove delivery only to Hong Kong customers.
If you are interested in ordering a mattress outside of Hong Kong, please email email@example.com and we will provide a price quotation which includes the cost of delivery. Orders outside of Hong Kong will incur a lead time of 6 to 8 weeks for delivery, and once confirmed, cannot be cancelled or refunded. In addition, our 100-Night Guarantee is unavailable for these orders.
Do you make custom sizes?
Yes, we can custom make your mattress to a specific length and width. Please contact firstname.lastname@example.org and we’re will be happy to provide a price quotation.
Custom orders will incur a lead time of 6 to 8 weeks for delivery, and once confirmed, your order cannot be cancelled or refunded. Our 100-Night Guarantee is unavailable for custom orders, but our mattress is of course still covered by our 12-year HushCare Warranty.
How do I set up my mattress?
You don't have to do anything! Because we use a white-glove delivery service that will hand-deliver your mattress, set it up in your bed, and (if requested) remove your existing mattress, all you need to do is plop down, get comfortable, and fall asleep.
What type of bed frame or base should I use?
Our BackSupport Mattress is designed to be used with any flat, stable surface.
We recommend either a flat platform bed, box springs, or a slatted base frame with slats no more than 7 cm apart.
Should I flip or rotate my mattress?
Our BackSupport Mattress uses a no-flip design, so no flipping is required. We do recommend that you rotate your mattress every 3 months to increase the lifespan of your mattress.
How much weight can your mattress hold?
We believe in better sleep for everyone. Our mattress has been specially developed to support all shapes, sizes, and weights. Therefore, Hush Home mattresses do not have an upper weight limit.
I have specific medical problems. How will your mattress work for me?
Every medical condition is unique in nature, so it’s difficult to say. We’ve had many, many Hush Home customers notice an immediate relief in back pain, but we’ve also had some report no noticeable difference.
Feel free to speak with a doctor or medical professional about your specific problems.
Can I try the mattress first before purchasing?
Our mattress has been designed and extensively tested in the lab, in the bedroom, and in hotels so customers no longer need to visit mattress stores. That said, we understand many customers want to feel a mattress before making a decision. That's why we are happy to offer our 100-Night Guarantee, so you can sleep on our mattress in your own home before deciding if you're happy with your purchase.
Traveling customers may also try our mattresses at partner hotel locations.
Do you offer a warranty on your mattress?