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Frequently Asked Question - Little Hushies

Crib

Our Products

  • Crib
  • Baby Mattress
  • Kids Pillow
  • Duvet Cover & Pillowcase
  • Duvet
  • Mattress Protector
  • Pillow Protector

Customer Care

  • Crib Delivery
  • Baby Mattress Delivery
  • Small Item Delivery
  • Returns
  • Exchanges
  • Warranty

Crib

What safety certifications does the Little Convertible Baby Crib have?
The Little Convertible Baby Crib meets all age-appropriate safety and durability guidelines for babies and toddlers, including European safety standards BS EN1130:2019 and BS EN 716:2017.
What type of materials is the Little Convertible Crib made from?
The Little Convertible Crib is made with natural pine wood.
Why should I consider a convertible crib?
A convertible crib is designed to be used to be appropriate for your child as they grow up and move through different development stages. That means you don’t need to buy multiple beds for your child!
Should my newborn sleep in a crib or bassinet?
While both cribs and bassinets can be suitable and safe choices, it's recommended that babies transition to cribs by 4-6 months of age. Our 6-in-1 baby crib offers versatile configurations that grow with your little one from infancy to toddlerhood and beyond.
Why should I consider a Montessori-style floor bed for my toddler?
A Montessori-style floor bed is a popular choice for parents who want to create a safe and independent sleeping environment for their toddlers. These beds are designed to be low to the ground, allowing toddlers to climb in and out of bed on their own, which promotes independence and self-confidence. Montessori floor beds also provide a sense of freedom and movement that traditional cribs may not offer, allowing toddlers to explore their surroundings and move around more freely. This can be especially beneficial for toddlers who are transitioning from co-sleeping or bed-sharing with their parents.

Baby Mattress

Why should I consider a double-sided baby mattress?
Infants and toddlers have different firmness needs depending on their growth stage. Choosing a double-sided mattress with a firm and medium firm side will allow your mattress to be more flexible and may be used for a longer time as it caters to a wider age range such as from 0 - 4+ years old.
When should I flip my double-sided mattress to the other side?
Our double–sided baby mattress is designed with a firm side and a medium side. We recommend using the firm side for infants up to age 1, and flipping over to the medium side once your child reaches ages 1 and above.
What type of materials is the Little Organic Baby Mattress made from?
The Little Organic Baby Mattress uses premium materials such as organic cotton, natural latex, coconut fibers, and mini pocket coils. These materials ensure maximum support whilst still remaining highly breathable, skin friendly and soft to the touch so your baby can sleep in absolute comfort.
What safety certifications do Little Hushies mattresses have?
The Little Hushies mattresses are certified by OEKO-TEX® Standard 100, Global Organic Textile Standard (GOTS) and Global Organic Latex Standard (GOLS), which means your new Little Hushies mattress is performance-tested and durability-tested by independent, accredited testing laboratories to be 100% safe for your child.
What is a baby mattress versus a toddler mattress?
Baby mattresses are designed to be used by infants under the age of 1 and are typically firmer to allow your baby to sleep safely and prevent sudden infant death syndrome (SIDS) whilst a toddler mattress is slightly softer and more cushioned so your toddler can sleep more comfortably when ready.
How long should my baby's mattress last?
Our Little Organic Baby Mattress™ is designed to be used from ages 0 - 4+ years old and may be combined with our Little Convertible Baby Crib™ and used as a daybed for toddlers who have outgrown their baby bed.
How can I create a space that provides safe sleep for my baby?
It is important to keep your baby's sleep environment as safe as possible so that you and your baby can have restful sleep! Below are some of the steps we recommend taking: Keep out of your baby’s crib any stuffed toys, pillows, and any type of thick duvets or loose fabrics that may risk suffocation. Make sure your baby is using the correct crib mattress , (newborns infants should be sleeping on their backs on a firm mattress that is specifically designed for babies). Never let your baby sleep alone on soft surfaces such as sofas or a grown up’s bed. Keep your baby’s crib in your bedroom for the first 6 months. Make sure your baby is warm or cool enough. Always monitor the temperature of the room to adjust your baby’s clothing accordingly.

Kids Pillow

Why should I consider an adjustable pillow for my child?
Children of different ages have different needs for their pillows. That’s why we’ve designed our pillows to have an adjustable height to suit up to 4 stages of growth, perfect for children from the ages of 6+ years old.
What type of materials is the Little Organic Kids Pillow made from?
The Adjustable Kid Pillow is made with a removable and washable organic cotton cover with breathable mesh sides and removable gel-infused cool memory foam middle layers.
What safety certifications do Little Hushies pillows have?
Our Little Hushies pillows feature organic cotton that is certified by Global Organic Textile Standard (GOTS) and OEKO-TEX® Standard 100, and high-grade memory foam that is certified by CertiPUR-US®.
What fabric should I look for in a pillow to ensure my baby’s skin is safe and free from harmful substances?
We recommend looking for pillows made with certified organic fabrics that are non-toxic and chemical free so that your baby’s skin is safe and limits the chance of skin irritation.
How long can my child use a kid pillow?
Our Little Organic Kids Pillow is adjustable and designed to be used from ages 6+ years.

Crib Sheet

What are the benefits of using organic cotton for crib bedding?
Muslin cotton is extremely lightweight, soft, and breathable. It’s perfect for keeping your baby warm and helps regulate temperature and prevents overheating. By choosing to use organic muslin cotton that is certified by the Global Organic Textile Standard (GOTS), you’re ensuring that the fabric is free from chemicals and harmful substances. This means it is 100% safe for your baby’s skin and it's kind to our environment too!
Do Little Hushies crib sheets fit cribs that are purchased from other stores?
The Little Hushies Crib Sheet fits most cribs with sizes up to 72 x 142 cm and a mattress thickness of 23cm.

Duvet Cover & Pillowcase

What is the difference between a pillowcase and a pillow protector?
Our pillow protector is designed to protect your pillow from liquid and dust mites. We recommend using it over the pillow and under the pillowcase. The pillowcase is where your child rests their head! It is designed to be used on its own or over the pillow protector.
Is it a must to use the duvet with a duvet cover?
We always recommend using a duvet cover over the duvet to ensure better hygiene and protect your duvet from moisture and dust.

Duvet

At what age do babies and toddlers need a duvet?
Generally duvets may be introduced to toddlers from the ages 12 months and above. However parents should be mindful of the suitability of using a duvet at their age as each child is different.
How does the special sizing of the Little Organic Duvet help my baby and toddler sleep more safely?
The Little Organic Duvet is designed to be the ideal size for toddlers as it is neither too big nor too small. In addition, the duvet will fit perfectly within a crib or toddler bed, especially beds with railings.

Mattress Protector

Does The Little Organic Mattress Protector fit all baby mattresses?
The Little Organic Mattress Protector fits most baby mattresses with sizes up to 70 x 140 cm and a thickness of 20cm.
Is the mattress protector waterproof with antibacterial treatment?
Yes! Our mattress protector is designed to be waterproof and features, anti- dust mite, and antibacterial properties. This prevents your baby mattress from any accidents and ensures your mattress stays protected from allergen causing bacteria and dust mites.

Pillow Protector

Does the Little Organic Pillow Protector fit all kid pillows?
The Little Organic Pillow protector fits most kids' pillows with sizes up to 55 x 38cm.
How often should I clean my pillow protector?
We recommend washing your pillow protector once every 2 weeks or on an as needed basis.

Crib Delivery

How will my new crib be delivered?
Your baby crib and toddler rail order will be delivered free to your home by our professional delivery team. If you have purchased the toddler rail as a separate item, it will be delivered by courier service in 1-3 days.
How do I set up my baby crib?
Our baby crib includes the assembly instructions and all the tools you need to assemble your crib according to your choice of configuration. If you would like us to help you assemble the crib, we’re happy to offer In-Home Assembly option for an additional fee. Please refer to our additional delivery fees.
Can I choose the delivery date and time?
We offer Free Delivery as early as the next working day, Monday, Wednesday and Saturday. You may schedule your preferred delivery date during checkout and our delivery team will call you to schedule the delivery time the day before delivery. At the moment we do not offer delivery time selection. If you have any special delivery requests please contact our customer care team and we will try our best to accommodate you. * Please note extra fees may apply for special delivery requests

Baby Mattress Delivery

How will my new baby mattress be delivered?
During the Free In-Home Setup, professional movers from our white-glove delivery service will hand-deliver your baby mattress, remove any packaging, and (if requested) remove your existing mattress for an additional fee.
Can I choose the delivery date and time?
We offer Free In-Home Setup as early as the next working day, Monday, Wednesday and Saturday. You may schedule your preferred delivery date during checkout and our delivery team will call you to schedule the delivery time the day before delivery. At the moment we do not offer delivery time selection. If you have any special delivery requests please contact our customer care team and we will try our best to accommodate you. * Please note extra fees may apply for special delivery requests
Do you deliver the baby mattress outside Hong Kong?
If you are interested in ordering a baby mattress outside of Hong Kong, please contact us and we will provide a price quotation which includes the cost of delivery. Once confirmed, mattress orders outside of Hong Kong cannot be canceled or refunded but will of course be protected by the world-class 1-year HushCare Warranty.

Small Item Delivery

How will my smaller Little Hushies items be delivered?
Smaller Little Hushies items include pillows, sheets, duvets, blankets, protectors. There are three delivery methods for these small items:

1. Via third-party Express Shipping couriers such as SF Express, Federal Express and DHL. You’ll see this delivery option when checking out.

2. If you've purchased small items with a crib, mattress, or other Mattress or bedroom furniture, they will be delivered at the same time as delivery of those items.

3. If you prefer to pick up your small items order at our showroom, please check with us to see if it’s available for pick up.
What is the shipping fee for small items?
We choose to work with express couriers to make sure your order reaches you safely, securely, and quickly. We also work very hard to make sure we can offer you the lowest express shipping costs. For customers in Hong Kong, shipping is HK$35 for orders under HK$800 and free for orders above HK$800. For customers outside Hong Kong click here to see rates.
Do you provide gift wrapping for small baby items?
All Little Hushies orders come beautifully packaged with a reusable Hush Home cotton bag, because we think of the products as a gift, whether for your little one or a loved one!

Returns

May I return Little Hushies items?
Unused and unopened small items may be exchanged or returned. We are unable to accept returns for any used, opened, damaged small items. Mattresses and bedroom furniture are not eligible for exchange or return. Any Hush Home products that were purchased from another retailer will be subject to that retailer’s return policy. Any products delivered outside of Hong Kong are not eligible for exchanges or returns. Custom-sized products are not eligible for exchanges or returns.
I love most of the items I ordered but want to return 1 item in a bundle or set. Is that OK?
That's perfectly fine as long as your items are eligible for return. If a customer orders multiple items and decides to return 1 or more items while keeping the rest of the items in the order, the cost of the returned item(s) will be refunded. If the customer's order involved a "Buy X Get X" promotion or a “Bundle” promotion and the returned item(s) are higher-priced items than the items that are kept by the customer, then the cost of the returned item(s) will be determined as follows: (the total order value, including all discounts) x (the list price of the returned item) / (the list price of all items in the order).

Exchanges

Can I exchange the crib, mattress, or small items?
Unused and unopened small items may be exchanged. We are unable to accept exchanges for any used, opened, damaged small items. Mattresses and bedroom furniture are not eligible for exchange. Any Hush Home products that were purchased from another retailer will be subject to that retailer’s return policy. Any products delivered outside of Hong Kong are not eligible for exchanges or returns. Custom-sized products are not eligible for exchanges or returns.

Warranty

Are Little Hushies products covered by a warranty?
Yes! All Little Hushies products are covered by our HushCare Warranty, for the periods listed below, starting from your delivery date: Your Little Organic Baby Mattress™: 1 year Your Little Organic Kids Pillow™: 1 year Your Little Organic Sheets™: 1 year Your Little Organic Duvet or Blanket: 1 year Your Little Organic Mattress Protector™: 1 year Your Baby Crib: 1 year
What are the terms of the warranty?
A. Hush Home warrants its new products against the defects in material and workmanship set forth below (“Defects”) for the time period set forth below from the time the product is purchased by you so long as the product is used normally for its intended purpose. For mattresses, normal use means that the mattress has been used at home (and not for a commercial purpose) and placed on a flat, stable bed base that is structurally capable of supporting the weight of the mattress and user(s). Products sold as “Final Sale” or “Clearance” items are not covered by the HushCare Warranty.

B. This limited warranty is valid only for the original purchaser from the original purchase date of a product that is purchased directly from Hush Home and is non-transferable. If the original purchaser sells or relinquishes ownership of the product to another, the subsequent owner accepts the product “as is”.

C. The following are the time periods for which the limited warranty is valid: Your new Little Organic Baby Mattress™, 1year; for new baby furniture, 1 year; for a new baby pillow, 1 year; for a new baby sheet product, 1 year; for a new baby duvet or blanket, 1 year; for a new baby protector, 1 year.

D. This limited warranty covers the following Defects:
● Physical flaws in the craftsmanship of the product that causes permanent damage despite proper handling and normal use
● For mattresses, deterioration causing the mattress or the mattress topper to have a visible indentation or sag of 1.5” inch or larger when no weight is applied onto the mattress or the mattress topper and is not associated with an indentation or sag which results from use of an improper or unsupportive foundation, e.g. a supportive bed frame or (for mattress toppers) a non-matching mattress.

E. This limited warranty does not cover the following:
● A normal increase in softness or settling of materials (including body or head indentation); Any normal wear and tear as a result of cleaning and intended use;
● Comfort preferences such as firmness, texture, feel, and breathability;
● Physical abuse, improper or abnormal use, improper installation, negligence resulting in damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, stains, bending, folding, standing or jumping on the product;
● Damage caused by washing, drying, or high temperature treatment; Damage caused by commercial use, such as in a hotel or store;
● Any product (whether manufactured by Hush Home or not) sold by resellers who are not authorized resellers;
● Minor manufacturing discrepancies or cosmetic flaws, such as uneven stitches and exposed threads; Damage such as mold, discoloration, smell, or bed bugs arising from poor care and/or external environmental conditions
● Odor (some of the materials used in our products have a natural odor); Any defect in the zipper after normal use; Usage outside of Hong Kong; Replacement of any non-defective parts (for example, if one component of a product is defective, we may choose to replace the defective component only); Damage resulting from cleaning the product in an inappropriate manner; Damage caused by use or storage of the product in an improper location (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas);
● For mattresses, damage caused by using an improper base or foundation to support the mattress and the user; For mattress toppers, damage caused that results from the mattress topper not being continuously supported by a matching mattress on top of a proper foundation that is sufficient to support the collective weight of the mattress topper, the mattress, and the user; For mattresses and mattress toppers, dimensions within the accepted manufacturing tolerance of +/- 4 cm of the quoted dimensions; For mattresses, mattress toppers, and furniture, structural or visual damage caused by Acts of God or other natural forces; For mattresses, mattress toppers, and furniture, if the recommended weight restrictions are not followed; For furniture, dings, dents, scratches, and discoloration or variation in color and finish; and for furniture, any unauthorized repair or replacement of parts.

F. During the limited warranty period applicable to a pillow, sheet product, duvet, blanket, protector, and furniture item, Hush Home will, at its discretion, repair or replace the defective product free of charge. For up to the first two years of the limited warranty period applicable the Little Organic Baby Mattress Hush Home will, at its discretion, repair or replace the defective item free of charge; thereafter a repair or replacement fee will be charged, determined by the number of years of ownership. Year 3: 30% of the prevailing retail price, Year 4: 40% of the prevailing retail price, Year 5: 50% of the prevailing retail price, Year 6: 60% of the prevailing retail price, Year 7: 70% of the prevailing retail price, Year 8 and above: 75% of the prevailing retail price. If an item is repaired or replaced under the warranty, the warranty period does not restart, but rather continues from the date of the original purchase.

During the limited warranty period, transportation costs for repairing the defective product or delivering the replacement will be borne by the customer.

In case an identical product model or material is not available for a replacement, Hush Home reserves the right to substitute a comparable model or material.