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Frequently Asked Questions

Mattresses

Our Products

  • Mattresses
  • Mattress Toppers
  • Bedroom Furniture
  • Pillows
  • Sheets
  • Duvets and Blankets
  • Waterproof Protectors
  • Towels
  • Mulberry Silk Collection

Orders

  • Payment & Checkout
  • Discounts
  • Orders

Delivery

  • Mattress Delivery
  • Mattress Topper Delivery
  • Bedroom Furniture Delivery
  • Small Item Delivery

Home Trial

  • Home Trial
  • Returns
  • Exchanges

General

  • HushCare Warranty
  • B2B
  • About Us

COVID-19 Updates

  • Showroom Safety Measures
  • Delivery Updates
  • No-Contact Delivery

Mattresses

What certifications do the Hush Home mattresses have?
The Hush Mattress and the Loft Mattress are certified by OEKO-TEX® Standard 100 and CertiPUR-US® Program which means your new Hush Home mattress is performance-tested and durability-tested by independent, accredited testing laboratories to be 100% harmless to you and your loved ones.
What type of testing has been done on the Hush Home mattress?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in Hong Kong to ensure the Hush Mattress and the Loft Mattress match the firmness preferences of Hong Kong sleepers. For more information, please see How We Design Our Products.

In addition, independent third party lab tests for durability show that the Hush Mattress and the Loft Mattress do not sag, dip, or get damaged in any meaningful way after a simulated 12 years of use. All Hush Home mattresses come with a 12-year HushCare Warranty.
Are the Hush Home mattresses resistant to dust mites?
Yes, completely. All materials in the Hush Mattress and Loft Mattress are resistant to dust mites and have been developed to have antibacterial and antimicrobial properties. You can rest easy knowing you and your loved ones are safe.
Why are mattresses in department stores and retail shops so much more expensive?
Unlike traditional mattress retailers, we sell primarily online. By cutting out expensive showrooms and commission-based sales people, we can offer you a premium mattress at less than ¼ of the price you would pay in a store.

In addition, our 100-Night Trial ensures you’re fully satisfied with your Hush Home mattress before you decide to keep it.

For customers who would still like to try the Hush Mattress and Loft Mattress before placing an order, we welcome you to book an appointment to visit our Sheung Wan showroom where we offer a completely private experience with relaxing music and scents. Please book an appointment here.
How do I choose between Hush Home mattresses and other mattresses sold online?
Choosing a mattress is an incredibly personal decision. If you are considering a Hush Home mattress and another brand's, we want you to make the right choice. We recommend you consider how you sleep, research your options and contact us to ask any questions. In addition, we welcome you to book an appointment to visit our Sheung Wan showroom where we offer a completely private experience with relaxing music and scents. Please book an appointment here.

If you believe the Hush Home mattress is the right choice for you, you can try it in your own home risk-free for 100 nights before you decide whether you're happy. At the end of the day, we want you to sleep better so it's important to us that you make the right choice!

That said, we are frequently asked how to compare different online mattress brands. We admit it's difficult when different online brands all sell practically the same type of mattress and make the same marketing claims. Although Hush Home mattresses are primarily sold online (so we can offer you a lower price), we don't consider our mattress to be the same type of mattress as these bed-in-a-box brands. Hush Home mattresses are featured in hotels and employ premium build techniques such as pocket coil technology, EdgeSupport, and hand-tufted comfort layers. For a snapshot of how the Hush Home mattresses are different, we invite you to check out our Mattress Comparison Guide.
How do I choose between the Hush Mattress and the Loft Mattress?
The Hush Mattress is an 11 inch premium hybrid mattress with adaptive support while the Loft Mattress is a 6 inch pocket coil mattress with your choice of 2 firmness levels. To find out which of our Hush Home mattresses is right for you, please check out our Mattress Comparison Page.
I don’t live in Hong Kong. Can I order a Hush Home mattress?
If you are interested in ordering a Hush Home mattresses outside of Hong Kong, please contact us and we will provide a price quotation which includes the cost of delivery. Once confirmed, mattress orders outside of Hong Kong cannot be cancelled or refunded. In addition, while our 100-Night Trial is unavailable for these orders, you will of course be protected by the world-class 12-year Hush Care Warranty.
Do you make custom sizes?
Yes, we can custom make your mattress to a specific length and width. Please contact us and we’re happy to provide a price quotation.

Custom orders may incur a lead time of 6 to 10 weeks for delivery, and once confirmed, your order cannot be cancelled or refunded. In addition, while our 100-Night Trial is unavailable for these orders, you will of course be protected by the world-class 12-year HushCare Warranty.
How do I set up my mattress?
You don't have to do anything! Because we offer Free In-Home Setup that will hand-deliver your mattress, set it up on your bed, and (if requested) remove your existing mattress, all you need to do is plop down, get comfortable, and fall asleep.
What type of bed frame or base should I use?
The Hush Mattress and the Loft Mattress are designed to be used with any flat, stable surface.

We recommend either a flat platform bed, box springs, or a slatted base frame with slats no more than 7 cm apart.

If you’re looking for a perfect fit we recommend the Solid Wood Bed which has a flat platform base that is designed to work with Hush Home mattresses for improved motion isolation or the Hydraulic Storage Bed which offers a slatted base with excellent storage space.

Happy sleeping!
Should I flip or rotate my new Hush Home mattress?
The Hush Mattress uses a no-flip design, so no flipping is required.

The Loft Mattress has a Choose-Your-Firmness design so you may flip the mattress to sleep on either a medium-firm or or firm side.

We do recommend that you rotate the mattress every 3 months to increase the lifespan of your mattress.
How much weight can the Hush Home mattresses hold?
We believe in better sleep for everyone. Hush Home mattresses have been specially developed to support all shapes, sizes, and weights. Therefore, the Hush Mattress and the Loft Mattress do not have an upper weight limit.
I have specific medical problems. How will the Hush Home mattresses work for me?
Every medical condition is unique in nature, so it’s difficult to say. We’ve had many, many Hush Home customers notice an immediate relief in back pain, but we’ve also had some report no noticeable difference.

Feel free to speak with a doctor or medical professional about your specific problems.
Can I try the Hush Home mattresses first before purchasing?
Yes, we love meeting our customers in person! You’re invited to book an appointment to visit our Sheung Wan showroom where you can kick off your shoes, relax, and even take a nap! We offer a completely private experience with relaxing music and scents. Please book an appointment here.
Are the Hush Home mattresses suitable for children?
Yes, both the Hush Mattress and the Loft Mattress are perfect for toddlers and adolescents! The hybrid design of the Hush Mattress offers adaptive lumbar support that promotes proper spinal alignment for sleepers of all ages while the Loft Mattress offers double-sided firmness with supportive pocket coils so you may choose the best firmness for your children as they grow.

In addition, the anti-microbial and anti-dust mite properties of the Hush Home mattresses mean that you can sleep worry-free!
Why is my Hush Home mattress size slightly different than the stated size?
The mattress sizes are made to be as close to the stated size as possible. However it is possible for your mattress to have a slight size difference of up to +/- 4 cm (or 2"). Please note this is completely normal and will not affect how it will fit in your bed frame.
Do you offer a warranty on the Hush Home mattresses?
You can rest easy. Your new Hush Mattress and Loft Mattress are protected by the 12-year HushCare Warranty.

Mattress Toppers

What certifications does the Dual Mattress Topper have?
The Dual Mattress Topper is certified by OEKO-TEX® Standard 100 and CertiPUR-US® Program which means your new Dual Mattress Topper is performance-tested and durability-tested by independent, accredited testing laboratories to be 100% harmless to you and your loved ones.
What type of testing has been done on the Dual Mattress Topper?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in Hong Kong to ensure the Dual Mattress Topper’s firmness matches the firmness preferences of Hong Kong sleepers. For more information, please see How We Design Our Products.

In addition, independent third party lab tests for durability show that the Dual Mattress Topper does not sag, dip, or get damaged in any meaningful way after a simulated 3 years of use. The Dual Mattress Toppers comes with the 3-year HushCare Warranty.
Is the Dual Mattress Topper resistant to dust mites?
Yes! All materials in the Dual Mattress Topper are resistant to dust mites and have been developed to have antibacterial and antimicrobial properties. You can sleep worry-free on your mattress topper.
Should I add the Dual Mattress Topper to my mattress?
The Dual Mattress Topper can be used to adjust the firmness level of your bed, upgrade the level of comfort and/or support of your mattress, and prolong the lifespan of your mattress.

It also serves as a price-friendly and efficient option instead of replacing a new mattress if you’re looking for a quick fix for a sagging mattress!
Should I replace my old mattress or add the Dual Mattress Topper to my mattress?
It’s hard to determine when you should replace your mattress but we do recommend replacing it at least every 5-10 years as sleeping on a worn-out mattress may cause aches, pains and other consequences on your sleep quality. If it’s time to replace your mattress, you may take a look at the Hush Mattress and the Loft Mattress. A quality mattress is certainly a valuable investment of your overall health!

If you’re looking for an instant improvement or a quick fix to your well-loved mattress, the Dual Mattress Topper would be a great choice for you.
May I sleep on my Dual Mattress Topper without a mattress?
We recommend using the Dual Mattress Topper on top of a mattress. Using a mattress will not only maximize your personal comfort, but also ensure a stronger support base for your mattress topper. In turn, this will also increase the overall lumbar support function in the Dual Mattress Topper.

If you’re looking for an instant upgrade to your mattress or wish to prolong the lifespan of your mattress, the Dual Mattress Topper would be a great choice for you.

If you absolutely need to use the topper without a mattress, the 6 cm memory foam design in the Dual Mattress Topper is thicker than many other toppers and may sufficiently support your body weight. However, please keep in mind that the topper is not designed for continued use without a mattress underneath. If you’re shopping for a mattress, you may consider the following two popular models: the Hush Mattress offers adaptive lumbar support that promotes proper spinal alignment and the Loft Mattress offers a two-sided design where one side is firm and the other side is medium-firm.
How is a mattress topper different from a mattress pad?
Typically a mattress topper is thicker than a mattress pad. Due to the increased height, mattress toppers are designed to not only increase the comfort of your mattress, but also adjust the firmness and support of your mattress. A mattress pad is a thinner layer of padding that is designed to protect the mattress.
Why is it called The Dual Mattress Topper?
The Dual Mattress Topper has a unique two-sided memory foam design that gives you the options of pressure-relieving comfort or firm support. You may flip to your preferred side, depending on your preference.
What is the firmness of the Dual Mattress Topper?
The Dual Mattress Topper is designed with 2 firmness levels. The white side is medium firm whilst the grey side is firm.
I’m a hot sleeper. Can the Dual Mattress Topper keep me cool?
The Dual Mattress Topper is designed to sleep cool and disperse heat. It features a breathable cover made from CoolStitch Fabric, a layer of cooling gel infused memory foam, specially designed air channels in the foam, and a vented gusset -- all designed to maximize ventilation and air flow to keep your Dual Mattress Topper fresh and breathable!
Can I wash the cover of my mattress topper?
Yes! The outer cover of the Dual Mattress Topper is removable and washable. We suggest you follow the care instructions on the label and make sure the cover is dry completely before use. Please refer to the Care Guide for more details.
How do I make sure my mattress topper is the best fit for my mattress?
We recommend choosing the mattress topper size which is the same as or the closest to your mattress size to make sure that your mattress topper covers the entire bed. To determine the size of your mattress, please check the Mattress Size Guide.
I don’t live in Hong Kong. Can I order the Dual Mattress Topper?
If you are interested in ordering the Dual Mattress Topper outside of Hong Kong, please contact us and we will provide a price quotation which includes the cost of delivery. Once confirmed, the orders outside of Hong Kong cannot be cancelled or refunded. In addition, while the 30-Night Trial is unavailable for these orders, you will of course be protected by the world-class 3-year Hush Care Warranty.
How do I set up my new mattress topper?
We offer Free-In-Home Setup for your mattress topper where our delivery team will hand-deliver, unbox and set it up on your mattress (if requested).

If you’d like to set it up by yourself, we recommend to:

1. Remove your compressed mattress topper from the box

2. Carefully cut open the plastic bag to allow your mattress topper to decompress (it should take no more than 30 minutes for the topper to recover its full height!)

3. Roll out and align your mattress topper on to your mattress

4. Adjust the elastic straps to fit the thickness of your mattress and secure your mattress topper to your mattress

5. Get comfortable and enjoy your instant mattress upgrade!
Should I flip or rotate my new mattress topper?
The Dual Mattress Topper is two-sided! The white side offers pressure-relieving comfort and the grey side offers firm support. You can find your perfect firmness by flipping the mattress topper.

To increase the lifespan of your mattress topper, we do recommend that you rotate your mattress topper every 3 months to increase the topper’s lifespan.
Can I try the Dual Mattress Topper first before purchasing?
Sure! We’d love to meet you in person! You’re invited to book an appointment to visit our Sheung Wan showroom where you can kick off your shoes, relax, and even take a nap! We offer a completely private experience with relaxing music and scents. Please book an appointment here.
Why is my mattress topper size slightly different from the stated size?
Our mattress topper sizes are made to be as close to the stated size as possible. However it is possible for your mattress topper to have a slight size difference of up to +/- 4 cm (or 2"). Please note this is completely normal and will not affect how it will fit on your mattress.
Do you offer a warranty on the Dual Mattress Topper?
Rest assured your new mattress topper is protected by the 3-year HushCare Warranty.

Bedroom Furniture

What type of materials is the Hush Home Bedroom Furniture made from?
The Solid Wood Bedroom Furniture is made from 100% solid FAS-graded North American wood that is inspected and certified by NHLA (the National Hardwood Lumber Association). FAS is the highest grade of hardwood lumber. The wood is sourced using sustainable forest management methods in North America. We work hard to ensure that global standards for wildlife habitat, water and soil resources are maintained by strict US regulations.

The Hydraulic Storage Bed consists of 3 components - solid wood slats, premium fabrics and a US-designed hydraulic system.
Is my Solid Wood Bedroom Furniture safe from chemicals?
Less expensive laminate or wood veneer (often labeled as MDF or fiberboard) contains chemical glue that may emit formaldehyde which is classified as a carcinogen. The Solid Wood Bedroom Furniture uses 100% natural solid hardwood, therefore the bed is much safer than MDF or fiberboard furniture and will make a great bed for you and your family!
Is the Solid Wood Bedroom Furniture suitable for Hong Kong’s humid weather?
We employ a special process where we kiln dry the wood before crafting them into furniture. This makes the wood more stable and protects the wood against Hong Kong’s humidity and air conditioning. This allows the wood to naturally expand and contract with your bedroom temperature to avoid cracking and warping so your furniture will last longer for many more years to come!
Why is bedroom furniture in department stores and retail shops so much more expensive?
Hush Home Bedroom Furniture is only available on the official Hush Home website and showroom. This means that unlike traditional furniture retailers we’re cutting out expensive costs from retail stores and passing extra savings to you. You’ll be getting furniture of superb quality that you’ll be able to use for many years, even decades to come, at a fraction of the price of other furniture brands!
I don’t live in Hong Kong. Can I order Hush Home Bedroom Furniture?
At the moment Hush Home Bedroom Furniture is only available for Hong Kong customers.
Do you make custom sized Bedroom Furniture?
At the moment we do not offer custom furniture sizes.
How do I set up my Bedroom Furniture?
Hush Home Bedroom Furniture comes with a Free In-Home Assembly. Our professional team will take care of putting together your furniture so all you have to do is sit back and relax while your new furniture takes shape!
What type of bed base or foundation do you recommend we place our mattress on?
If you’re buying a new bed, we recommend making sure the bed base or foundation is stable and sturdy. Bed bases that bend with weight may not offer you all the support your body needs and may shorten your mattress’s lifespan.

The Solid Wood Bed is a platform bed that offers a flat and stable surface for your mattress. The solid wood slats of the Hydraulic Storage Bed also offer flat and stable support and ensure excellent airflow and breathability for your mattress. Because both bed bases are stable and sturdy, both the Solid Wood Bed and the Hydraulic Storage Bed will increase the support of your mattress, improve its motion isolation capabilities, and also prolong its lifespan (especially mattresses with pocket coils)!
How much weight can the Hush Home bed frames hold?
Hush Home bed frames are designed to support all types of mattresses and can support a weight of up to 200kg.
What is the storage capacity of the Hydraulic Storage Bed?
The 30 cm of height from the floor maximizes the storage of the Hydraulic Storage Bed regardless of your bed size. Of course, capacity varies with the size of the bed -- the bigger the bed, the greater the capacity, e.g. a queen size bed has 870 L of storage. This is the ultimate space saving solution!
Is the Hydraulic Storage Bed hard to lift up to access the storage compartment?
Designed to be used regularly, the system incorporates a US-designed automatic gas-lift feature for a smooth, controlled open and close. Once you activate the initial lift, the hydraulic mechanism will do the rest for you!
Can I view and touch the Bedroom Furniture before purchasing?
Yes! For customers who would like to see the bedframe in person before placing an order, we welcome you to book an appointment to visit our Sheung Wan showroom where we offer a completely private experience. Please book an appointment here.
Can I choose the color and wood grain pattern for Solid Wood Furniture?
All Hush Home Solid Wood Furniture are made from natural solid wood and are not treated with synthetic dyes. Therefore the color and graining of every piece of furniture will be slightly different as this is the natural characteristic of solid wood. The natural color and pattern will give your bedroom a unique and beautiful look! (Please note we are not able to accept any returns or exchanges if the color or the wood grain pattern does not suit your preference).
Why is my bed frame size slightly different than the stated size?
The bed frame sizes are made to be as close to the stated size as possible. However it is possible for your bed frame to have a slight size difference of up to +/- 2 cm. Please note this is completely normal and will not affect how your bed frame fits your mattress.
Do you offer a warranty on Hush Home Bedroom Furniture?
You can rest easy. Your new Hush Home furniture is protected by the 1-year HushCare warranty.

Pillows

What certifications do the Hush Home pillows have?
A lot!

The PeachFiber fabric and memory foam used in the Hush Home pillows is certified by OEKO-TEX® Standard 100 and CertiPUR-US® Program which means your new Hush Home pillow is performance-tested and durability-tested by independent, accredited testing laboratories to be 100% harmless to you and your loved ones.
What type of testing has been done on the Hush Home pillows?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in different international markets to ensure Hush Home pillows match the comfort preferences of the majority of sleepers. For more information, please see How We Design Our Products.

In addition, independent third party lab tests have certified our memory foam meets CertiPUR-US® Program guidelines and are free of harmful chemicals and materials.
How do I choose between the Miracle Pillow, the OnePillow and the Loft Pillow?
Typically, sleepers who prefer traditional pillows (such as feather or down pillows) typically choose the Loft Pillow or (if they want more support) the OnePillow. Sleepers who prefer memory foam pillows typically choose the Miracle Pillow.
Which pillow is best for my sleep position?
Many people move around when they sleep or switch sleeping positions, so it’s often difficult to find the perfect pillow.

The good news is we designed Hush Home pillows to adapt to every sleep position. Both the Miracle Pillow and OnePillow include a layer of memory foam that contours around your head and neck to provide proper support whether you’re sleeping on your back, side, stomach, or anything in between. The Loft Pillow is filled with down-like microfiber to create a soft, fluffy pillow that can match multiple sleep positions.

We recommend choosing your pillow based on your preference for feel. If you typically prefer traditional pillows (such as feather or down pillows), choose the Loft Pillow or (if you want more support) the OnePillow. If you typically prefer memory foam pillows, choose the Miracle Pillow.
What is the down-like microfiber you use in the Hush Home pillows?
We're very proud of our down-like microfiber, which mimics natural down. Whereas natural down uses natural fibers from geese or duck (we use white goose down for Hush Home down products), our microfiber uses high-grade synthetic fibers that have been shaved to mimic the texture of down. We use millions of microfibers in our pillows to give it that airy weight, downy feel, and soft, silky texture.

Aside from being slightly more affordable than a natural down, our hypoallergenic microfiber is preferred by people with allergies or those who prefer not to purchase products made from animals.
Can you recommend a pillow for my children?
If your children are under the age of 14, we recommend the Miracle Pillow and the OnePillow (since you can adjust both pillows to be thinner) or the Loft Pillow (Back Sleeper) which is thinner than other pillows. All three of these pillows are designed to properly support the head and neck of younger children.

Children over the age of 14 may select any of the Hush Home pillows for a better night’s rest!
I have specific medical problems. How will the Hush Home pillows work for me?
Every medical condition is unique in nature, so it’s difficult to say. We’ve had many, many Hush Home customers notice an immediate relief in sleep apnea, snoring, and neck pain, but we’ve also had some report no noticeable difference.

Feel free to speak with a doctor or medical professional about your specific problems.
Can I try the pillows before purchasing?
Yes, we love meeting our customers in person! You’re invited to book an appointment to visit our Sheung Wan showroom where we offer a completely private experience with relaxing music and scents. Please book an appointment here.
What is the warranty on the Hush Home pillows?
All Hush Home pillows are protected by the 1-year HushCare warranty.

Sheets

What certification do the Egyptian Cotton Hotel Sheets have?
The Egyptian Cotton Hotel Sheets are certified by the Egyptian Cotton Trade Mark Certification (which certifies the fabric is woven with 100% Egyptian cotton) and OEKO-TEX® Standard 100 (which means each product is free of harmful chemicals and materials and 100% harmless to you and your loved ones).
What type of testing has been done on the Hush Home sheets?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in different international markets to ensure the Hush Home bedding matches the comfort preferences of the majority of sleepers. For more information, please see How We Design Our Products.

In addition, independent third party lab tests have certified our cotton and other fabrics meet OEKO-TEX® Standard 100 guidelines and are gentle to your skin.
What is Egyptian cotton?
Egyptian cotton fabric refers to the long-staple cotton that is grown in Egypt. Known as Gossypium barbadense, this rare species of cotton produces cotton fibers that grow extra long in Egypt's warm climate. Therefore pure Egyptian cotton can create very high-quality fabrics that provide outstanding durability and luxurious softness.
I've never ordered luxury sheets before. What should I expect?
Luxury sheets made from 100% 1-ply long-staple cotton are different from other sheets you may have purchased in the past. By choosing Hush Home, you're experiencing cotton in its purest and most natural form. Unlike polyester sheets or cotton/poly blends, you will be delighted to discover the Hush Home cotton sheets get better the more you use them. Natural cotton, especially long-staple cotton, softens with use and washing. The natural wrinkles mellow with time. That means each and every night, you'll slip away to increasingly comfortable sleep.
Are the Hush Home sheets really featured in luxury hotels?
Yes, our manufacturing facilities supply to high-end hotels such as St. Regis, Shangri-La, Ritz-Carlton, Park Hyatt, Peninsula, JW Marriott, Intercontinental, Hilton, and Four Seasons. These hotels trust the quality of the cotton, the international manufacturing standards, and the craftsmanship and precision of cutting and sewing at our facilities.

Unlike typical sheets sold in stores, the Hush Home sheets are manufactured to be five-star hotel quality. That makes a drastic difference. It means we can provide the true thread count, ply number, and staple length of our cotton as well as guarantee the Hush Home sheets can undergo a minimum of 300 high-temperature washes.

Moreover, because we take advantage of volume discounts from recurring orders by large luxury hotels, we can offer luxury bedding to you at a fraction of the going rate.
What are the dimensions of the Egyptian Cotton Hotel Sheet?
We offer the Egyptian Cotton Hotel Sheets in a wide variety of standard Hong Kong and international sizes. Please check Sheets Size Guide for the dimensions of all of our sheets.

Duvet covers, flat sheets, and pillowcases are sized to international standards and will fit on most beds around the world.

Fitted sheets are sized to standard bed sizes in Hong Kong. If you cannot find a fitted sheet for your bed size, please contact us and we will be happy to help you find the nearest-sized fitted sheet or flat sheet.
How do I choose a fitted sheet size?
We recommend choosing a fitted sheet that is the same size or one size larger than your mattress size.

The Hush Home fitted sheets are designed to fit all standard mattress lengths for the indicated mattress size. For instance, the Single fitted sheet will fit both the Single (3'0" x 6'0") and the Single Long (3'0" x 6'3") mattress sizes.

If your mattress is custom-sized (ie, between the standard sizes), then you may choose a fitted sheet that is one size larger (ie, you may choose a Double fitted sheet for a Large Single (3'6" x 6'0) mattress size). Alternatively, you may choose to use a flat sheet as a bed sheet (like all hotels do!). After tucking in the corners, a flat sheet will fit your mattress exactly.

You may refer to the Sheets Size Guide for more details.
How do I choose a flat sheet size?
You may use the flat sheet as a bed sheet (between the mattress and sleeper) or as a top sheet (between the sleeper and blanket).

If you are using the flat sheet as a bedsheet, we recommend choosing a flat sheet that is at least 70 cm longer than the length and width of your mattress. If you are using the flat sheet as a top sheet we recommend choosing a flat sheet size that is similar to your duvet size.

You may refer to the Sheets Size Guide for more details.
I have an older Hush Home duvet or duvet cover size (ie, before September 2020). Which new duvet or duvet cover size should I choose?
If you have a Double duvet or duvet cover (200 x 200cm), we recommend our new Double/Full duvet or duvet cover (210 x 210cm) for the closest fit.

If you have a Full/ Queen duvet or duvet cover (230 x 210cm) or a King duvet or duvet cover (260 x 210), we recommend our new Queen/King duvet or duvet cover (245 x 220cm) for the closest fit.
Is it OK if my duvet and duvet cover are not the exact same dimensions?
Yes, it's perfectly OK! There are many different sizes of duvets and duvet covers in Hong Kong, so an exact match is sometimes not possible. Don't worry! Duvet and duvet cover sizes can be +/- 15 cm in width and length when matching sizes.
How do I match the duvet or duvet cover to my mattress size?
We typically recommend a larger duvet if your mattress is in the middle of your bedroom and a smaller duvet if your mattress will be placed against a wall.

If your mattress will be in the middle of your bedroom, please match your duvet or duvet cover size to your mattress size. Doing so will ensure your duvet and duvet cover will be large enough to drape over the sides of your mattress, keeping you snug and warm all through the night.

If the side of your mattress will be against a wall, you may decide to go one size smaller (ie, the Double/Full duvet or duvet cover can fit a Queen mattress and a Single duvet can fit a Double mattress).
What is the warranty on the Hush Home sheets?
The Egyptian Cotton Hotel Sheets are protected by the 1-year HushCare Warranty.

Duvets and Blankets

What certification do Hush Home duvets and blankets have?
Hush Home duvets and blankets are certified by OEKO-TEX® Standard 100, which means each product is free of harmful chemicals and materials and 100% harmless to you and your loved ones.
What type of testing has been done on Hush Home duvets and blankets?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in different international markets to ensure our duvet match the comfort preferences of the majority of sleepers. For more information, please see How We Design Our Products.

In addition, independent third party lab tests have certified our cotton and other fabrics meet OEKO-TEX® Standard 100 guidelines and are gentle to your skin.
What is the down-like microfiber you use in the All-season Duvet?
We're very proud of our down-like microfiber, which mimics natural down. Whereas natural down uses natural fibers from geese or duck (we use white goose down for our down products), our microfiber uses high-grade synthetic fibers that have been shaved to mimic the texture and warmth of down. We use millions of microfibers in Hush Home duvets which have a temperature profile almost identical to natural down.

Aside from being slightly more affordable than a natural down, our hypoallergenic microfiber is preferred by people with allergies or those who prefer not to products made from animals.
Is the All-Season Duvet really featured in luxury hotels?
Yes, our manufacturing facilities supply to high-end hotels such as St. Regis, Shangri-La, Ritz-Carlton, Park Hyatt, Peninsula, JW Marriott, Intercontinental, Hilton, and Four Seasons. These hotels trust the quality of the cotton, the international manufacturing standards, and the craftsmanship and precision of cutting and sewing at our facilities.

Unlike typical duvets sold in stores, the All-Season Duvet is manufactured to be five-star hotel quality. That makes a drastic difference.

Moreover, because we take advantage of volume discounts from recurring orders by large luxury hotels, we can offer luxury duvets to you at a fraction of the going rate.
What are the benefits of using the Weighted Blanket?
The Weighted Blanket is designed to promote deeper sleep through “deep pressure stimulation” which stimulates the production of serotonin (the happy hormone) and reduces cortisol (the stress hormone).
What are the materials used in the Weighted Blanket?
The cover and filling of the Weighted Blanket is made from 100% cotton certified by OEKO-TEX® Standard 100 and the weighted microbeads are made from environmentally friendly medical-grade glass beads, which are non-toxic and hypoallergenic.
Can I use the Hush Home duvet cover for my Weighted Blanket?
Yes! The Weighted Blanket is designed to be used with our Hush Home duvet cover. Each Weighted Blanket will have loops in the same location as the Hush Home duvet cover ties so you can easily change in and out of the covers.
What is the size of the Weighted Blanket?
The Weighted Blanket is designed to be one universal size of 150 x 200 cm. This size can fit 1 - 2 persons and will fit perfectly into duvet covers of the same dimensions such as the Egyptian Cotton Hotel Duvet Cover (Single Size).
Who can use the Weighted Blanket?
Everyone! The Weighted Blanket is designed for all sleepers. However it may not be suitable for babies, children, pregnant women, elderly, or sleepers with medical conditions. If you are unsure whether the Weighted Blanket is suitable for you, feel free to check with a doctor or medical professional first.
Can I try the Hush Home duvets and blankets first before purchasing?
Yes, we love meeting our customers in person! You’re invited to book an appointment to visit our Sheung Wan showroom where we offer a completely private experience with relaxing music and scents. Please book an appointment here.
What is the warranty on Hush Home duvets and blankets?
Hush Home duvets and blankets are protected by the 1-year HushCare Warranty.

Waterproof Protectors

What certification do the Hush Home protectors have?
The Waterproof Mattress Protector and Waterproof Pillow Protector are certified by OEKO-TEX® Standard 100, which means each product is free of harmful chemicals and materials and 100% safe for you and your loved ones.
What is the all-natural cotton you use in the Hush Home protectors?
Unlike many other protectors, the Waterproof Mattress Protector and Waterproof Pillow Protector use soft knitted cotton. The all-natural cotton is not only super soft, but also cool and breathable. Added together, this will provide you with a better overall sleep experience!
What is the warranty on the Hush Home protectors?
The Waterproof Mattress Protector and the Waterproof Pillow Protector are protected by the 1-year HushCare Warranty.

Towels

What certification does the Luxury Hotel Towel Set have?
The Luxury Hotel Towel Set is certified by OEKO-TEX® Standard 100, which means each item is free of harmful chemicals and materials and 100% harmless to you and your loved ones.
What type of testing has been done on the Luxury Hotel Towel Set?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual in-person tests are completed in different international markets to ensure the Luxury Hotel Towel Set matches the comfort preferences of the majority of customers. For more information, please see How We Design Our Products.

In addition, independent third party lab tests have certified the cotton in the Luxury Hotel Towel Set meets OEKO-TEX® Standard 100 guidelines and is gentle to your skin.
Is the Luxury Hotel Towel Set really featured in luxury hotels?
Yes, our manufacturing facilities supply to high-end hotels such as St. Regis, Shangri-La, Ritz-Carlton, Park Hyatt, Peninsula, JW Marriott, Intercontinental, Hilton, and Four Seasons. These hotels trust the quality of the cotton, the international manufacturing standards, and the craftsmanship and precision of cutting and sewing at our facilities.

Unlike typical towels sold in stores, the Luxury Hotel Towel Set is manufactured to be five-star hotel quality. That makes a drastic difference. It means we can guarantee Hush Home towels can undergo a minimum of 300 high-temperature washes.

Moreover, because we take advantage of volume discounts from recurring orders by large luxury hotels, we can offer luxury towels to you at a fraction of the going rate.
Is the Luxury Hotel Towel Set only featured in white color?
Yes! One of the secrets of high-end hotels is their use of all-white towels. From a design perspective, white towels contrast beautifully with neutral tones and are easy to match with any bathroom or spa accessory.
I've never ordered luxury towels before. What should I expect?
Luxury towels made from 100% 1-ply long-staple cotton are different from other towels you may have purchased in the past. By choosing us, you're experiencing cotton in its purest and most natural form. Unlike other towels, you will be delighted to discover our cotton towels get better the more you use them as natural cotton softens with use and washing.
What is the warranty on the Luxury Hotel Towel Set?
The Luxury Hotel Towel Set is protected by the 1-year HushCare warranty.

Mulberry Silk Collection

What certification does the Mulberry Silk Collection have?
The Mulberry Silk Collection is certified OEKO-TEX® Standard 100 (which means each product is free of harmful chemicals and materials and 100% harmless to you and your loved ones).
What type of testing has been done on the Mulberry Silk Collection?
In-house research and lab testing is completed at our R&D facilities in San Francisco, California, while actual sleep tests are completed in different international markets to ensure the Hush Home bedding matches the comfort preferences of the majority of sleepers. For more information, please see How We Design Our Products.

In addition, independent third party lab tests have certified our fabrics meet OEKO-TEX® Standard 100 guidelines and are gentle to your skin.
What is mulberry silk?
Mulberry silk is produced from silkworms that feed exclusively on mulberry tree leaves. This means the silk threads produced are softer, stronger and finer than any other silk.
What are the benefits of using mulberry silk?
Mulberry silk is highly prized for its softness and longevity. The silk is all natural and due to its natural properties, it is particularly effective in protecting a user’s skin and hair from friction damage and preventing moisture loss to the skin and hair.
How do I care for my mulberry silk products?
We recommend hand washing your silk products at a temperature of up to 30°C and iron at 60-110°C whilst avoiding direct contact with the silk surface. Do not bleach, tumble dry, or dry clean.
May I return or exchange my Mulberry Silk Collection?
As seasonal gift items, all items in the Mulberry Silk Collection are excluded from exchanges or returns.
Is my Mulberry Silk Collection covered by a warranty?
As seasonal gift items, all items in the Mulberry Silk Collection are excluded from the HushCare Warranty.
What is the size of the Mulberry Silk Pillowcase?
The Mulberry Silk Pillowcase is 51 x 77cm. It features an envelope enclosure which perfectly fits the Miracle Pillow, the One Pillow, the Loft Pillow and all standard pillows.

Payment & Checkout

What methods of payment do you accept?
On the Hush Home website, we accept all major credit cards as well as Paypal, Apple Pay, and Google Pay.

In our showroom, we accept all major credit cards, PayMe, Alipay, WeChat Pay, cash, cheque, and bank transfers as payment options. If you’d like to pay with one of these methods, please contact us for instructions or visit our showroom.
I can't check out. How can I place my order?
If our website is not working properly for you, please feel free to contact us and we will gladly process your order over email or phone.

Discounts

How do I use or redeem my coupon code?
You may redeem your coupon code two ways: (1) during checkout on our website or (2) during a showroom visit.

(1) If you redeem on our website, the coupon code box is available during checkout: (a) on desktop, on the right side of checkout page and (b) on mobile, by clicking "Show order summary" on the top of the checkout page. If you would like to use Express Checkout (ie, Paypal, Apple Pay, or Google Pay) please make sure to enter your promo code before selecting your Express Checkout option.

(2) If you would like to redeem in our showroom, please click here to book an appointment.
May I use 2 coupon codes on 1 order?
Our automated systems will only allow one coupon code per order. Make sure you use the offer that gives you the best deal!
I found a better discount on the Hush Home website. May I take advantage of the discount?
We always try to offer you the best price, and all orders are protected by Hush Home’s Best Price Guarantee. If you spot a lower price on our website anytime before your order has been first dispatched or delivered, we'll be happy to match it for you!
Are any items or services excluded from your coupon codes?
Yes, our coupon codes are not applicable to Non-Sale Items, including the following:

(1) Custom-Sized Mattresses
(2) Mattress Removal Service
(3) Stairs
(4) Other Delivery Fees

Orders

My order didn't ship yet. May I add an item?
For your own security, we don't store credit card information on file, so the best way to add to an existing order is to place a new order on the Hush Home website. If we get the order in time, we will try to ship both packages together.
What if I need to modify my order?
If you would like to change your delivery address or add or remove items to your existing order, please contact us. Because we often fulfill orders on the same day, requested changes are not guaranteed.
What if I need to cancel my order?
If you would like to cancel your order, please contact us within 30 minutes of placing your order. Because we often fulfill orders on the same day, order cancellation is not guaranteed.

Mattress Delivery

How does the Free In-Home Setup service work?
We offer a Free In-Home Setup of your new Hush Home mattress anywhere in Hong Kong. Here’s how it works:

Step 1: You choose a convenient delivery date. You may select any date as early as the next working day, Monday to Saturday.

Step 2: On the day before delivery, we will call you to schedule a delivery time.

Step 3: When we arrive at your home, we set up your new mattress on your bed, hand-deliver any other Hush Home® products you ordered, remove any packaging and (if requested) remove your old mattress.

Step 4: Voila! You can immediately fall asleep.
When will my new Hush Home mattress be delivered?
We offer Free In-Home Setup as early as the next working day, Monday to Saturday. You may schedule your preferred delivery date during checkout and our delivery team will call you to schedule the delivery time the day before delivery.

During the Free In-Home Setup, 2 professional movers from our white-glove delivery service will hand-deliver your mattress, set it up on your bed, remove any packaging, and (if requested) remove your existing mattress.
Will my new Hush Home mattress be delivered in a box?
No, we do not deliver Hush Home mattresses in a box. The Hush Home mattresses employ premium build techniques such as pocket coil technology, EdgeSupport, and hand-tufted comfort layers that should not be squeezed into a box. Trust us, you'll feel the difference!

In addition, we do not "mail" your Hush Home mattresses. Instead, we offer Free In-Home Setup, where 2 professional movers will hand-deliver your mattress, set it up on your bed, remove any packaging, and (if requested) remove your existing mattress.

We believe the Free In-Home Setup service is the perfect way to start your first night’s rest on a better mattress!

That said, if your lift (or elevator) is too small to fit your new Hush Home mattress, we offer a special custom delivery solution (and it's free of charge!). Please contact us when ordering your mattress and our white-glove delivery service will assist you.
Do you deliver Hush Home mattresses to remote areas in Hong Kong?
Yes we do! We offer free delivery anywhere in Hong Kong where our trucks can get to. Our delivery team will call you one business day ahead of delivery to schedule a delivery time. For Tung Chung, Discovery Bay and Ma Wan, orders will be delivered on Wednesday of each week. (Please note that additional charges will apply if you choose to deliver outside of Wednesday.)

For South Lantau, outlying islands (such as Cheung Chau, Lamma, and Peng Chau), and other remote areas, we can deliver free of charge to a third-party shipper arranged by the customer. (Please note if you require our delivery team to deliver to your third-party shipper at a chosen time, there may be an extra charge.)

If you'd like to request special delivery arrangements, please contact us when placing the order.
Will you remove my existing mattress?
Yes, we offer removal services at cost as part of the Free In-Home Setup in Hong Kong.

If your used mattress is in good condition, we will make sure your mattress is donated to a local charity supporting men, women, and children that are in need of a better place to sleep. Otherwise, we will send your used mattress to a professional recycling service.
I ordered small items (such as pillows, sheets, duvets, blankets, protectors, and towels) with my new Hush Home mattress. Will these be delivered by the same white-glove delivery service?
Yes, your small items (such as pillows, sheets, duvets, blankets, protectors, and towels) will be hand-delivered by the same white-glove delivery service at the same time as delivery and setup of your new Hush Home mattress. If you have ordered the items separately, you may contact us and we'll be happy to arrange delivery of the items on the same day for you. Happy sleeping!
I ordered Bedroom Furniture with my new Hush Home mattress. When will these items be delivered?
Your Bedroom Furniture and Hush Home mattress will be delivered at the same time if your items are placed in the same order.If you have ordered your Bedroom Furniture and your Hush Home mattress separately,you may contact us and we'll be happy to arrange delivery of the items on the same day.
What orders are eligible for Free In-Home Setup?
Any order that includes a Hush Home mattress is eligible for Free In-Home Setup!
What if I need special delivery arrangements?
If you require special delivery arrangements, please contact us immediately after you place your order.

Special delivery arrangements include (additional fees will apply):

  • Delivery within 1 working day
  • Delivery at a chosen time
  • Delivery to Discovery Bay, Ma Wan, Tung Chung outside of Wednesday
  • Delivery through balcony or window or via use of rental of special equipment
Delivery to my home may not be "standard". Will there be any additional delivery fees?
While we try hard to make sure all deliveries are free for the customer, certain deliveries may incur additional fees. If your delivery includes one of the following items (and you did not previously pay for such item), the delivery team may request that you pay the relevant fee in cash at the time of delivery.

Please contact us when placing the order.

Item Price
Stairs (per story)* $100 per mattress
Delivery address is 50 - 150 m from unloading point $150 per mattress
Delivery address is 150 - 300 m from unloading point $400 per mattress
Mattress Removal $350 per mattress
Balcony or window Case by case

* every 6-14 steps counts as a story
Can I change my Hush Home mattress delivery date?
We’ll be happy to help you change your delivery date as long as you inform us 1 working day before your originally scheduled delivery date.

If you would like to change the delivery date on the day of delivery, please note a redelivery fee of $350 will apply.

In case a household member is not available to receive your order on the day of delivery, a redelivery fee of $350 will apply.
Do you deliver the mattress outside Hong Kong?
If you are interested in ordering a Hush Home mattress outside of Hong Kong, please contact us and we will provide a price quotation which includes the cost of delivery. Once confirmed, mattress orders outside of Hong Kong cannot be cancelled or refunded. In addition, while our 100-Night Trial is unavailable for these orders, you will of course be protected by the world-class 12-year HushCare Warranty.
Do you deliver during a Typhoon or Black Rainstorm?
To ensure safety all mattress deliveries will be stopped when the Typhoon Signal no. 8 or above is hoisted. We will try our best to reschedule your delivery as early as possible once the Typhoon signal has been lowered to Typhoon Signal no. 3 or below.

Deliveries scheduled during a Black Rainstorm will proceed as normal if road conditions allow, however there may be delays. We will do our best to provide more information should there be any delays or if rescheduling is required.

Mattress Topper Delivery

How does the Free In-Home Setup service work?
We offer a Free In-Home Setup of your new Dual Mattress Topper anywhere in Hong Kong.

Here’s how it works:

Step 1: You choose a convenient delivery date. You may select any date as early as the next working day, Monday to Saturday.

Step 2: On the day before delivery, we will call you to schedule a delivery time.

Step 3: When we arrive at your home, upon request we will unbox and decompress your mattress topper, hand-deliver any other Hush Home® products you ordered, and remove any packaging.

Step 4: Voila! You can now enjoy your new upgraded mattress!
When will my new Dual Mattress Topper be delivered?
We offer Free In-Home Setup as early as the next working day, Monday to Saturday. You may schedule your preferred delivery date during checkout and our delivery team will call you to schedule the delivery time the day before delivery.

During the Free In-Home Setup, professional movers from our white-glove delivery service will hand-deliver your Dual Mattress Topper and, if requested, unbox and decompress your mattress topper and remove any packaging.
How will my new Dual Mattress Topper be delivered?
The Dual Mattress Topper is conveniently packed and compressed in a box. This means we can deliver to virtually anywhere in Hong Kong! We also offer Free In-Home Setup of your new Dual Mattress Topper.
Do you deliver the Dual Mattress Topper to remote areas in Hong Kong?
Yes we do! We offer free delivery anywhere in Hong Kong where our trucks can get to. Our delivery team will call you one business day ahead of delivery to schedule a delivery time. For Tung Chung, Discovery Bay and Ma Wan, orders will be delivered on Wednesday of each week. (Please note that additional charges will apply if you choose to deliver outside of Wednesday.)

For South Lantau, outlying islands (such as Cheung Chau, Lamma, and Peng Chau), and other remote areas, we can make special delivery arrangements by courier, please contact us when placing the order.
I ordered small items (such as pillows, sheets, duvets, blankets, protectors, and towels) with my new Dual Mattress Topper. Will these be delivered by the same white-glove delivery service?
Yes, your small items (such as pillows, sheets, duvets, blankets, protectors, and towels) will be hand-delivered by the same white-glove delivery service at the same time as delivery and setup of your new Dual Mattress Topper. If you have ordered the items separately, you may contact us and we'll be happy to arrange delivery of the items on the same day for you. Happy sleeping!
I ordered a Bedroom Furniture and Hush Home mattress with my new Dual Mattress Topper. When will these items be delivered?
Your Bedroom Furniture, Hush Home mattress and Dual Mattress Topper will be delivered at the same time if your items are placed in the same order. If you have ordered your Bedroom Furniture, Hush Home mattress and your Dual Mattress Topper separately, you may contact us and we'll be happy to arrange delivery of all the items on the same day.
What if I need special delivery arrangements?
If you require special delivery arrangements, please contact us immediately after you place your order.

Special delivery arrangements include (additional fees will apply):

● Delivery within 1 working day

● Delivery at a chosen time

● Delivery to Discovery Bay, Ma Wan, Tung Chung outside of Wednesday
Delivery to my home may not be "standard". Will there be any additional delivery fees?
While we try hard to make sure all deliveries are free for the customer, certain deliveries may incur additional fees. If your delivery includes one of the following items (and you did not previously pay for such item), the delivery team may request that you pay the relevant fee in cash at the time of delivery.

Please contact us when placing the order.
Item Price
Stairs (per story)* $50 per mattress topper
Delivery address is 50 - 150 m from unloading point $100 per mattress topper
Delivery address is 150 - 300 m from unloading point $200 per mattress topper

* every 6-14 steps counts as a story
Can I change my Dual Mattress Topper delivery date?
We’ll be happy to help you change your delivery date as long as you inform us 1 working day before your originally scheduled delivery date.

If you would like to change the delivery date on the day of delivery, please note a redelivery fee of $350 will apply.

In case a household member is not available to receive your order on the day of delivery, a redelivery fee of $350 will apply.
Do you deliver the Dual Mattress Topper outside Hong Kong?
If you are interested in ordering the Dual Mattress Topper outside of Hong Kong, please contact us and we will provide a price quotation which includes the cost of delivery. Once confirmed, the orders outside of Hong Kong cannot be cancelled or refunded. In addition, while the 30-Night Trial is unavailable for these orders, you will of course be protected by the world-class 3-year HushCare Warranty.
Do you deliver during a Typhoon or Black Rainstorm?
To ensure safety all mattress deliveries will be stopped when the Typhoon Signal no. 8 or above is hoisted. We will try our best to reschedule your delivery as early as possible once the Typhoon signal has been lowered to Typhoon Signal no. 3 or below.

Deliveries scheduled during a Black Rainstorm will proceed as normal if road conditions allow, however there may be delays. We will do our best to provide more information should there be any delays or if rescheduling is required.

Bedroom Furniture Delivery

How does the Free In-Home Assembly work?
We offer Free In-Home Assembly for all Bedroom Furniture orders in Hong Kong. During the Free In-Home Assembly, 2 professional movers will hand-deliver, set up, assemble your new Bedroom Furniture.

Step 1: You choose a convenient delivery date. You may select any date as early as the next working day, Monday to Saturday.

Step 2: On the day before delivery, we will call you to schedule a delivery time.

Step 3: When we arrive at your home, we assemble and set up your new furniture and hand-deliver any other Hush Home® products you ordered, remove any packaging and (if requested) remove your old bedroom furniture.

Step 4: Voila! Your new furniture is ready.
Can you remove my existing bedroom furniture ?
If you’d like us to remove your existing bedroom furniture such as your bed frame, please contact us with photos and details of the furniture and we will provide a quotation for the removal. If your old bedroom furniture is in suitable condition, we will donate it to a family in need on your behalf.
How will my new Bedroom Furniture be delivered?
We offer free In-Home Assembly and free In-Home Setup for all Bedroom Furniture orders. All you have to do is sit back and let our team take care of the assembly!
I ordered small items (such as pillows, sheets, duvets, blankets, protectors, and towels) with my new Bedroom Furniture. When will these items be delivered?
Your small items (such as pillows, sheets, duvets, blankets, protectors, and towels) will be hand-delivered by the same white-glove delivery service at the same time as delivery and installation of your new Bedroom Furniture. If you have ordered the items separately, you may contact us and we'll be happy to arrange delivery of the items on the same day for you. Happy sleeping!
I ordered a Hush Home mattress with Bedroom Furniture. When will these items be delivered?
Your Hush Home mattress and Bedroom Furniture will be delivered at the same time if your items are placed in the same order. If you have ordered your Bedroom Furniture and your Hush Home mattress separately, you may contact us and we'll be happy to arrange delivery of the items on the same day for you.
When will my new Bedroom Furniture be delivered?
We offer Free In-Home Assembly as early as the next working day, Monday to Saturday. You may schedule your preferred delivery date during checkout and our delivery team will call you to schedule the delivery time the day before delivery.

During the Free In-Home Assembly, 2 professional movers from our white-glove delivery service will hand-deliver, assemble your Bedroom Furniture, and (if requested) remove your existing furniture.
Do you deliver Bedroom Furniture to remote areas in Hong Kong?
Yes we do! For Tung Chung, Discovery Bay and Ma Wan, orders will be delivered on Wednesday of each week. (Please note that additional charges will apply if you choose to deliver outside of Wednesday.)

For South Lantau, outlying islands (such as Cheung Chau, Lamma, and Peng Chau), and other remote areas, we can deliver free of charge to a third-party shipper arranged by the customer. If you require our delivery team to deliver to your third-party shipper at a chosen time, there may be an extra charge. Please note that for outlying islands we may not be able to offer In-Home Assembly for your Bedroom Furniture.

If you'd like to request special delivery arrangements, please contact us when placing the order.
Delivery to my home may not be "standard". Will there be any additional delivery fees?
While we try hard to make sure all deliveries are free for the customer, certain deliveries may incur additional fees. If your delivery includes one of the following items (and you did not previously pay for such item), the delivery team may request that you pay the relevant fee in cash at the time of delivery.

Please contact us when placing the order.

Item Cost
Stairs Fee (per story) * $250 per bed frame
Stairs Fee (per story) * $100 per small furniture
Delivery address is over 50m from unloading point $150 per bed frame or small furniture
Delivery address is over 150m from unloading point $400 per bed frame or small furniture
Furniture removal Case by case

*Every 6-14 steps counts as a story
Can I change my Bedroom Furniture delivery date?
We’ll be happy to help you change your delivery date as long as you inform us 1 working day before your originally scheduled delivery date.

If you would like to change the delivery date on the day of delivery, please note a redelivery fee of $350 will apply.

In case a household member is not available to receive your order on the day of delivery, a redelivery fee of $350 will apply.
Do you deliver Bedroom Furniture outside Hong Kong?
At the moment the Bedroom Furniture is only available for Hong Kong customers.
Do you deliver during a Typhoon or Black Rainstorm?
To ensure safety all mattress deliveries will be stopped when the Typhoon Signal no. 8 or above is hoisted. We will try our best to reschedule your delivery as early as possible once the Typhoon signal has been lowered to Typhoon Signal no. 3 or below.

Deliveries scheduled during a Black Rainstorm will proceed as normal if road conditions allow, however there may be delays. We will do our best to provide more information should there be any delays or if rescheduling is required.

Small Item Delivery

How will my small items (such as pillows, sheets, duvets, blankets, protectors, and towels) be delivered?
Small items include pillows, sheets, duvets, blankets, protectors, and towels. There are three delivery methods for these small items:

1. Via third-party Express Shipping couriers such as SF Express, Federal Express and DHL. You’ll see this delivery option when checking out.

2. If you've purchased small items with a Mattress or bedroom Furniture, they will be delivered with your Mattress or Bedroom Furniture through the Free In-Home Setup or In-Home Assembly service.

3. If you prefer to pick up your small items order at our showroom, please check with us to see if it’s available for pick up.
How will my Mulberry Silk Collection be delivered?
1. Via third-party Express Shipping couriers such as SF Express, Federal Express and DHL. You’ll see this delivery option when checking out.

2. If you've purchased Mulberry Silk Collection items with a Mattress or bedroom Furniture, they will be delivered with your Mattress or Bedroom Furniture through the Free In-Home Setup or In-Home Assembly service.
For Express Shipping, when does my order ship?
We prioritize all orders and try to ship them as soon as possible.

As long as all of your items are in stock, we will typically ship out your order within 1 business day. Once we ship out your order, you’ll receive a shipping confirmation email with tracking information so you may know the status of delivery.

If one of your items is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, please contact us and we'll let you know if there's a way to make that happen!
For Express Shipping, when will I receive my order?
Most customers in Hong Kong receive their order within 2 business days, although the exact delivery time depends on the express courier’s delivery schedule. If you’d like to schedule a convenient time to receive your order, you may arrange directly with the third-party express courier!

(Please note that once we ship out your order, you’ll receive a shipping confirmation email with tracking information. You may also use this tracking information when contacting the express courier to schedule a convenient delivery time.)
Do you offer free Express Shipping for small items (such as pillows, sheets, duvets, blankets, protectors, and towels)?
We choose to work with express couriers to make sure your order reaches you safely, securely, and quickly. We also work very hard to make sure we can offer you the lowest express shipping costs. For customers in Hong Kong, shipping is HK$35 for orders under HK$1,000 and free for orders above HK$1,000.

For customers outside Hong Kong click here to see rates.
Do you offer free Express Shipping for my Mulberry Silk Collection?
We choose to work with express couriers to make sure your order reaches you safely, securely, and quickly. We also work very hard to make sure we can offer you the lowest express shipping costs. For customers in Hong Kong, shipping is HK$35 for orders under HK$1,000 and free for orders above HK$1,000.

For customers outside Hong Kong click here to see rates.
I want to change my delivery address. What should I do?
Please contact us as soon as practicable. Because we often fulfill orders on the same day, delivery address changes are not guaranteed.
I want to buy pillows or bedding as a gift. Do you offer gift wrapping?
All the Hush Home orders come beautifully packaged with a reusable Hush Home cotton laundry bag, because we think of the products as a gift, whether for you or a loved one.
Do you ship Hush Home pillows and bedding products worldwide?
Yes, we are an international website and ship to most countries around the world. We work very hard with our logistics partners to offer low shipping costs to where you live and sleep:

● If you sleep in Hong Kong, shipping is HK$35 for orders under HK$1,000 and free for orders above HK$1,000.

● If you sleep in another country in Asia, shipping is US$10.

● If you sleep in the rest of the world, shipping is US$20.

If you enter your delivery address and no shipping option shows, that means we are still working on integrating your country into our automated system. Please contact us and we can process your order over email or phone.
Why do we ship from Hong Kong?
We chose Hong Kong as our global logistics hub because of the savings we could pass onto you.

Because Hong Kong is the largest shipping port in the world as well as a free port, we take advantage of volume discounts and no-duty regulations -- discounts that we pass straight to you.
Duties and tax -- how does this work?
We work hard to make sure all duties and tax are accommodated in the cost of your order while also following the laws in your country. Each country's laws are different, and the declared value of your order may differ from the price charged to you at checkout.

The good news is that for the most part, duties and tax are included in your order. If your order requires additional duties and tax to be paid, you will be required to pay them at the time of delivery. Because the addressee is required to pay these additional duties and tax, we cannot grant any requests for returns or refunds based on a customer's refusal to pay these additional duties and tax.

Below is a list of popular destination countries which may require additional duties and tax to be paid:

• Japan

• China

• Indonesia

• Canada

• UK

*For express shipping to mainland China, your tax ID may be required for customs clearance.

Home Trial

Do Hush Home products come with a Home Trial?
You can enjoy a Home Trial on Hush Home Mattresses, Mattress Toppers, Pillows, Duvets, Blankets, and Protectors -- get the chance to test how the products improve your sleep at 100% comfort of your own sleep environment!

Lounge on your Mattress -- you can try it at home for 100 nights.

Relax on your Mattress Topper, dream on your Pillow and sleep to your heart’s content with the Duvet, Blanket and Protector, too -- you can try these items at home for 30 nights.

* The 30-Night Trial does not apply to items sold in the Move-in Bundle.
How does the 100-Night Trial work for my mattress?
Your Home Trial begins on your delivery date. If you decide the mattress isn’t for you, we’ll send our white-glove team to remove the mattress and donate it to a local charity serving men, women, and children that are homeless or in need. It’s totally hassle-free!

Your original form of payment will be refunded minus any applicable processing fees.
How does the 30-Night Trial work for my mattress topper?
Your Home Trial begins on your delivery date. If you decide the mattress topper isn’t for you, we’ll send our white-glove team to remove the mattress topper and donate it to a local charity serving men, women, and children that are homeless or in need. It’s totally hassle-free!

Your original form of payment will be refunded minus any applicable processing fees.
How does the 30-Night Trial work for my pillows, duvets, blankets and protectors?
Your Home Trial begins on your delivery date. If you’re not fully satisfied with your pillow/ duvet/ blanket/ protector, we ask that you bring the item into our Sheung Wan showroom so that we may donate the item on your behalf.

Your original form of payment will be refunded minus any applicable processing fees.

* The 30-Night Trial does not apply to items sold in the Move-in Bundle.

Returns

What is the return process for mattresses and mattress toppers?
If you are not fully satisfied with your Hush Mattress or Loft Mattress within the 100-night period, or the Dual Mattress Topper within the 30-night period, please contact us and we will arrange a pick up from your home. Because a used mattress or mattress topper cannot be resold, we will donate your mattress or mattress topper to a local charity that can provide a clean and comfortable bed to those in need. Your used mattress or mattress topper should be in reasonably good condition and not damaged or stained. Returns of used mattresses or mattress toppers will be refunded minus a processing fee of HK$350 and any additional labor charges paid by our company at the time of the delivery and return (including stairs). The processing fee covers the pickup fee, storage, and delivery of your used mattress or mattress topper to a local charity.

To be eligible for a mattress return, we request that you try your new mattress for at least 30 days before submitting a request, as it can take some time for your body to adjust to a new sleeping surface.

Each household is eligible to return a maximum of 1 mattress or mattress topper per product line (for instance, the Hush Mattress, Loft Mattress, and Dual Mattress Topper are each considered 1 product line) . Returns will be accepted only at the original delivery address. Returns will not be accepted if we reasonably believe the customer is initiating the return process in bad faith.

Any special delivery charges you may have paid at the time of delivery are nonrefundable.

Any Hush Home products that were purchased from another retailer will be subject to that retailer’s return policy.

Custom-sized mattresses are not eligible for returns.
What is the return process for small items (such as pillows, duvets, blankets and protectors)?
If you are not fully satisfied with your pillow, duvet, blanket or protector within the trial period, we are happy to process returns. Because washed and used items cannot be resold, we ask that you bring the item into our Sheung Wan showroom so that we may donate it on your behalf. This is the way we breathe new life into all “returned” items by helping people in need. The donated item should be in reasonably good condition and not damaged or stained. Please contact us to process your return.

Returns of each pillow, protector, or All-Season Duvet item will be refunded minus a processing fee of $79.00. Returns of each Weighted Blanket item will be refunded minus a processing fee of $149. While we would love to be able to offer free returns for everyone, everywhere, we think it is preferable to charge a small processing fee so we can keep our commitment to you to offer the luxury hotel quality products at low prices.

To be eligible for a return, we request that you try your pillow, duvet, blanket, or protector for at least 14 days before submitting a request, as it can take some time for you to adjust to a new pillow or bedding.

Each household is eligible to return a maximum of 1 item of each product line (for instance, the Miracle Pillow, OnePillow and Loft Pillow are each considered 1 product line). Returns will not be accepted if we reasonably believe the customer is initiating the return in bad faith.

In the event of a return, shipping and duty charges are nonrefundable.

Any Hush Home products that were purchased from another retailer will be subject to that retailer’s return policy.

Any products delivered outside of Hong Kong are not eligible for returns.

Custom-sized products are not eligible for returns.

Products other than a mattress sold in the Move-in Bundle are not eligible for returns.

As seasonal gift items, all items in the Mulberry Silk Collection are excluded from exchanges or returns.
May I return the sheets, towel, bedroom furniture or the Mulberry Silk Collection?
We are not able to accept any exchanges or returns for these items.
I love most of the items I ordered but want to return 1 item. Is that OK?
That's perfectly fine! We want to make sure you're falling asleep 100% satisfied. If a customer orders multiple items and decides to return 1 or more items while keeping the rest of the items in the order, the cost of the returned item(s) will be refunded.

If the customer's order involved a "Buy X Get X" promotion or a “Bundle” promotion and the returned item(s) are higher-priced items than the items that are kept by the customer, then the cost of the returned item(s) will be determined as follows: (the total order value, including all discounts) x (the list price of the returned item) / (the list price of all items in the order).

For customers purchasing the Move-in Bundle, only the mattress in the Move-in Bundle is eligible for returns while products other than a mattress are not. The cost of the returned item will be determined as follows: (the mattress price after all discounts) - (any applicable processing fees).
Do I need to keep any of the original packaging when I return an item?
Nope, you don’t need to keep any packaging if you are returning an opened item but please do make sure the returned item is in good enough condition to donate.

When returning an unopened item, please make sure the item is unopened and sealed in its original packaging.

Also, the Hush Home laundry bag that shipped with your item is yours to keep!
What happens to returned products?
We never resell an opened or used item.

After ensuring that returned items that have been opened or used are in donatable condition, the items will be donated to a local charity to ensure another person has a great night’s rest.

Exchanges

May I exchange the Hush Home mattress or the Dual Mattress Topper?
We're happy to offer you an exchange for a size increase or decrease once.

To be eligible for an exchange, the mattress or the mattress topper must be unused and sealed in its original packaging. The request must be made immediately upon delivery. In the event of an exchange, we will charge the price difference between the 2 sizes plus a processing fee of $350 and any additional labor charges paid by our company at the time of exchange. Our delivery team will return the mattress or the mattress topper immediately at the time of delivering your new mattress or mattress topper.

Any Hush Home products that were purchased from another retailer will be subject to that retailer’s exchange policy.

Any products delivered outside of Hong Kong are not eligible for exchanges.

Custom-sized mattresses are not eligible for exchanges.
May I exchange any of the small items (such as pillows, duvets, blankets and protectors)?
Yes we accept exchanges of small items (such as pillows, duvets, blankets and protectors). Each household is entitled to a maximum of one exchange per product line if the item is opened. We can accept the exchange of any number of unopened items that is sealed in its original packaging.

To process your exchange, we ask that you bring the item to our Sheung Wan showroom. If the exchange item is opened, please ensure the item is in reasonable condition and not damaged or stained as we will donate them on your behalf.

A processing fee of $79 will apply for each exchange of an opened pillow, protector, or All-Season Duvet item.

A processing fee of $149 will apply for each exchange of an opened Weighted Blanket item.

Exchanges of unopened items are free.

Any Hush Home products that were purchased from another retailer will be subject to that retailer’s return policy.

Any products delivered outside of Hong Kong are not eligible for exchanges or returns.

Custom-sized products are not eligible for exchanges or returns.

Products other than a mattress sold in the Move-in Bundle are not eligible for exchanges or returns.

As seasonal gift items, all items in the Mulberry Silk Collection are excluded from exchanges or returns.
May I exchange sheets, towels, or bedroom furniture?
Once your order is dispatched, we are not able to accept any exchanges or returns for these items.
Do I get a home trial if I exchange a Hush Home product?
Each household is entitled to one home trial period per product, if the product is eligible for a home trial. If one item of a product has been exchanged or returned after such item has been opened or used, that household would not be eligible for additional trials of items of that product as the trial period would be deemed fulfilled.

If you have exchanged an item that is unused and sealed in its original packaging, you may still enjoy the trial period starting from the day you receive your new exchanged item if you have not previously exchanged or returned an opened item of the same product.

HushCare Warranty

Are Hush Home products covered by a warranty?
Yes, all Hush Home products are covered by the world-class HushCare Warranty, for the periods listed below, starting from your delivery date:

● Your Hush Mattress, Loft Mattress: 12 years

● Your Mattress Topper: 3 years

● Your Miracle Pillow, OnePillow and/or Loft Pillow: 1 year

● Your Egyptian Cotton Hotel Sheets: 1 year

● Your Duvet or Blanket: 1 year

● Your Waterproof Mattress Protector: 1 year

● Your Waterproof Pillow Protector: 1 year

● Your Luxury Hotel Towels: 1 year

● Your Bedroom Furniture: 1 year

As seasonal gift items, all items in the Mulberry Silk Collection are excluded from the HushCare Warranty.
What can I do if I have an issue when the Bedroom Furniture is delivered to my home?
Hush Home furniture is checked meticulously before delivery and we guarantee your new furniture will be free from defects when we deliver to your home. If you do find a non-structural defect such as a scratch or dent when the Bedroom Furniture is delivered to your home, our team will try to fix this immediately, or if you discover a structural defect, we will offer a new replacement part (which may need to be shipped to your home). This guarantee is available during assembly before the furniture is signed for by the customer. In addition you can rest easy as your Bedroom Furniture is protected by our 1-year HushCare Warranty! Please contact us for more details.
What are the terms and conditions of the HushCare Warranty?
A. Hush Home warrants its new products against the defects in material and workmanship set forth below (“Defects”) for the time period set forth below from the time the product is purchased by you so long as the product is used normally for its intended purpose. For mattresses, normal use means that the mattress has been used at home (and not for a commercial purpose) and placed on a flat, stable bed base that is structurally capable of supporting the weight of the mattress and user(s). Products sold as “Final Sale” or “Clearance” items are not covered by the HushCare Warranty.

B. This limited warranty is valid only for the original purchaser from the original purchase date of a product that is purchased directly from Hush Home and is non-transferable. If the original purchaser sells or relinquishes ownership of the product to another, the subsequent owner accepts the product “as is”.

C. The following are the time periods for which the limited warranty is valid: for a new mattress, 12 years; for a new mattress topper, 3 years; for new furniture, 1 year; for a new pillow, 1 year; for a new sheet product, 1 year; for a new duvet or blanket, 1 year; for a new protector, 1 year; and for a new towel, 1 year.

D. This limited warranty covers the following Defects:
● Physical flaws in the craftsmanship of the product that causes permanent damage despite proper handling and normal use
● For mattresses and mattress toppers, deterioration causing the mattress or the mattress topper to have a visible indentation or sag of 25 mm or larger when no weight is applied onto the mattress or the mattress topper and is not associated with an indentation or sag which results from use of an improper or unsupportive foundation, e.g. a supportive bed frame or (for mattress toppers) a non-matching mattress

E. This limited warranty does not cover the following:
● A normal increase in softness or settling of materials (including body or head indentation);
● Any normal wear and tear as a result of cleaning and intended use;
● Comfort preferences such as firmness, texture, feel, and breathability;
● Physical abuse, improper or abnormal use, improper installation, negligence resulting in damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, stains, bending, folding, standing or jumping on the product;
● Damage caused by washing, drying, or high temperature treatment;
● Damage caused by commercial use, such as in a hotel or store;
● Any product (whether manufactured by Hush Home or not) sold by resellers who are not authorized resellers;
● Minor manufacturing discrepancies or cosmetic flaws, such as uneven stitches and exposed threads;
● Damage such as mold, discoloration, smell, or bed bugs arising from poor care and/or external environmental conditions
● Odor (some of the materials used in our products have a natural odor);
● Any defect in the zipper after normal use;
● Usage outside of Hong Kong;
● Replacement of any non-defective parts (for example, if one component of a product is defective, we may choose to replace the defective component only);
● Damage resulting from cleaning the product in an inappropriate manner;
● Damage caused by use or storage of the product in an improper location (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas);
● For mattresses, damage caused by using an improper base or foundation to support the mattress and the user;
● For mattress toppers, damage caused that results from the mattress topper not being continuously supported by a matching mattress on top of a proper foundation that is sufficient to support the collective weight of the mattress topper, the mattress, and the user;
● For mattresses and mattress toppers, dimensions within the accepted manufacturing tolerance of +/- 4 cm of the quoted dimensions;
● For mattresses, mattress toppers, and furniture, structural or visual damage caused by Acts of God or other natural forces;
● For mattresses, mattress toppers, and furniture, if the recommended weight restrictions are not followed;
● For furniture, dings, dents, scratches, and discoloration or variation in color and finish; and
● For furniture, any unauthorized repair or replacement of parts.

F. During the limited warranty period applicable to a pillow, sheet product, duvet, blanket, protector, towel product, and furniture item, Hush Home will, at its discretion, repair or replace the defective product free of charge. For up to the first two years of the limited warranty period applicable to a mattress and mattress topper, Hush Home will, at its discretion, repair or replace the defective item free of charge. From the third to the twelfth year of such limited warranty period applicable to a mattress and mattress topper, a repair or replacement fee will be charged, calculated by the number of years of ownership multiplied by one twelfth (1/12) of the prevailing retail price of the product or replacement part. Warranty period will start from the date of original purchase. If an item is repaired or replaced under the warranty, the warranty period does not restart, but rather continues from the date of the original purchase.

During the limited warranty period, transportation costs for repairing the defective product or delivering the replacement will be borne by the customer.

In case an identical product model or material is not available for a replacement, Hush Home reserves the right to substitute a comparable model or material.

B2B

I'm a hotel, resort, co-living space, or nap clinic. Do you sell Hush Home sleep products B2B?
Yes, we do. Please direct all inquiries to goodmorning@hushhome.com and one of our sales representatives will be in touch.
I'm an interior designer, contractor, or property developer. Will you be able to offer a discount or other services?
We are proud to offer exclusive trade pricing and services to interior designers, contractors, property developers, and other businesses. As a trade professional, you’ll be guaranteed the lowest price and you’ll earn higher discounts and awesome rewards when placing subsequent orders. To learn more, please contact us at goodmorning@hushhome.com.

About Us

Why are you called Hush Home?
We love falling asleep in the hush (or silence) after a noisy, busy day. That's the moment when you are coddled by your softest bedding and the rest of the world drops away into a comfortable silence. We want all our customers to experience this quiet moment before great sleep, so the name seemed perfectly appropriate!
Does Hush Home have any stores?
Yes, we love meeting our customers in person! You’re invited to book an appointment to visit our Sheung Wan showroom where you can kick off your shoes and even take a nap! We offer a completely private experience with relaxing music and scents. Please book an appointment here.

Showroom Safety Measures

Is your showroom open during these times?
Yes! Our showroom remains open as normal. We have updated our safety measures to ensure you can try our sleep products worry-free.
What safety measures do you have for your showroom?
Your health and wellness are our top priority. To ensure a safe environment for you to try our sleep products:

  • We disinfect all sleep products with a safe mist every 2 hours.
  • We disinfect all hard surfaces, including door handles, every 2 hours.
  • We take the temperature of all guests before entry.
  • We lay down brand-new mattress and pillow covers for each visitor.
  • Your sleep consultant will sanitize their hands and wear a face mask during your visit. You'll also be asked to do the same!
  • Visitors are permitted to enter our showroom only if: (a) they display no symptoms and (b) they have not traveled or been in contact with any confirmed COVID-19 cases in the last 14 days.

  • Please stay healthy, safe, and well-rested during this time period.

    Delivery Updates

    Will delivery of my Hush Home items be affected by the current situation?
    Not at all! Despite the current situation, our delivery process is operating as normal.

    For mattress customers, we offer 2 delivery options (1) Free In-Home Setup and (2) Free No-Contact Delivery, a new choice to ensure your safety. You may select any working day, Monday to Saturday.

    For small items such as pillows and bedding, we continue to offer Express Delivery by courier. This delivery option is free for orders above $1,000.

    For Bed Frames, we are not able to offer No-Contact Delivery as our professional White-Glove delivery team will help with your Free In-Home Assembly.

    For the Solid Wood Bedside Table, we offer 2 delivery options (1) Free In-Home Setup and (2) Free Express Delivery by courier. Please contact us if you prefer the second delivery option.

    No-Contact Delivery

    What is "No-Contact Delivery"?
    We're doing our best to keep you and your loved ones safe!

    Due to recent health conditions in Hong Kong, we are offering all mattress customers the option of "No-Contact Delivery". "No-Contact Delivery" is a delivery option where our delivery team delivers your new mattress to your door rather than setting it up inside your home.

    In addition, our delivery team may elect to make any mattress order a "No-Contact Delivery" if any member at the delivery address is under self-quarantine or visibly ill.

    Please note that the recipient will still need to sign that you received the correct mattress.
    How do I request "No-Contact Delivery"?
    You may select "No-Contact Delivery" as your shipping option during website checkout. Alternatively, you may also contact us immediately after you've made your purchase if you would like to request "No-Contact Delivery".
    If I request "No-Contact Delivery", may I also request mattress removal at the same time?
    No problem! For any mattress removal during a "No-Contact Delivery", please bring your old mattress to your door for our delivery team to pick up.

    For tips during COVID-19, please check out our blog article Wellness Tips During Coronavirus


    DISCLAIMER: *The English version shall prevail over the Chinese version in case of any inconsistencies with translated versions, if any.